B2B Senior Travel Agent with German

Salve.Inno Consulting; Berlin; Hybrid; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

A leading company is seeking a Senior Travel Agent to offer exceptional travel support to clients. This engaging role includes managing bookings, providing customer assistance, and requires strong communication skills in both German and English. Candidates should have experience with GDS platforms and be results-oriented. Opportunities for professional development and a supportive team environment are part of the package, along with comprehensive benefits.

Leistungen

Competitive compensation

Access to professional development resources

Comprehensive medical, dental, and vision insurance options

Paid parental and bereavement leave

Subsidized transport benefits

Mental health support

Additional employee perks

Qualifikationen

• Native or fluent German speaker; proficient English (B2 level).
• At least one year experience with GDS platforms like Sabre, Amadeus, or Galileo.
• Prior experience in customer service roles, preferably in travel/hotel sectors.

Aufgaben

• Provide high-quality travel support via chat, phone, and email.
• Handle bookings for hotels, flights, car rentals, and train journeys.
• Stay informed about travel suppliers and industry standards.

Kenntnisse

Communication

Collaboration

Customer Service

Digital Tools Proficiency

Results-oriented

Tools

GDS Platforms

Slack

Salesforce

Zendesk

Jobbeschreibung

Position: Senior Travel Agent
Location: Berlin, Germany (Hybrid work model with one day per week onsite)
Employment: Full-time
Compensation: Base salary

Key Responsibilities:

• Provide high-quality travel support via chat, phone, and email channels.
• Keep up to date with travel suppliers, destinations, and internal platforms to deliver precise assistance.
• Assess customer needs, urgency, and preferences promptly to suggest appropriate travel solutions.
• Accurately handle bookings for hotels, flights, car rentals, and train journeys.
• Guide customers on using self-service options within the Navan system and its mobile application.
• Ensure responses meet agreed service level standards in a timely manner.
• Comply with company procedures and client-specific policies, respecting global regulations.
• Report relevant feedback and insights to internal teams to aid in performance tracking and process refinement.
• Participate actively in team meetings covering products, travel partners, and industry developments.
• Stay informed about latest travel industry standards and best practices.
• Maintain consistent attendance, complete required training, and meet performance goals.

Candidate Qualifications:

• Native or fluent German speaker, both written and spoken; proficient English (minimum B2 level).
• Prior experience in customer service roles, preferably in travel and hotel sectors.
• At least one year of hands-on experience with GDS platforms such as Sabre, Amadeus, or Galileo is required.
• Results-oriented with a strong focus on performance metrics.
• Excellent communication skills for personalized verbal and written interactions.
• A cooperative team player who values collaboration and constructive feedback.
• Comfortable with digital tools including Gmail, Zendesk, Slack, Salesforce, and proprietary travel service platforms.
• Able to commit to the first 10 weeks of employment without taking leave (except weekends).
• Working hours from Monday to Friday, 7 AM to 7 PM.

Advantages:

• Competitive compensation aligned with experience, skills, and performance.
• Work within a vibrant, creative, and supportive team environment.
• Access to professional development resources and tools.
• Comprehensive medical, dental, and vision insurance options.
• Paid parental and bereavement leave.
• Subsidized transport benefits.
• Mental health support and connectivity allowances.
• Additional employee perks.

Commitment to Diversity, Inclusion and Equal Opportunity within B2B Travel

We welcome applicants from all backgrounds, identities, and experiences. Our recruitment is people-centred, and we actively champion a fair, inclusive process for everyone. Your lived experience and cultural understanding are assets we value.

Interested? Please email your CV and a short cover message in English or German, explaining why you're excited to help businesses travel smarter with Salve.Inno.