B2B Senior Technical Support Specialist

Engage Technology Partners; Deutschland; Remote; EUR 39.000; Vollzeit

Zusammenfassung

A leading SaaS HR Tech company is seeking a B2B Senior Technical Support Specialist to enhance SaaS Deployment Operations. This remote position focuses on process improvement, automation, and scalability in support of a growing customer base. Looking for results-driven individuals with engineering backgrounds who can thrive in a fast-paced environment and contribute to a culture of innovation.

Leistungen

Flexible remote working hours

24 days holiday plus Bank Holidays

Day-off for your birthday

Qualifikationen

• Hands-on experience in Engineering or relevant professional discipline.
• Track record in process improvement and scalability.
• Experience using AI and automation tools to streamline operations.

Aufgaben

• Identify inefficiencies and optimize deployment processes.
• Automate manual tasks and workflows for Deployment Operations.
• Design scalable, self-serve deployment systems.

Kenntnisse

Process improvement

Automation

Excellent communication

Collaboration

Analytical skills

Ausbildung

Degree in Mechanical, Electrical, Industrial, Civil Engineering or similar

Jobbeschreibung

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B2B Senior Technical Support Specialist, Remote

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Location:

Remote, European Union

Job Category:

Technical

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Job Reference:

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Posted:

Expiry Date:

27.09.2025

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Job Description:

The story so far:

ENGAGE Technology Partners (“ENGAGE”) is SaaS HR Tech startup that is disrupting the UK £55billion temporary labour market. ENGAGE provides the most advanced digital supply chain platform for the management of temporary labour - globally.

ENGAGE’s clients include the British Government, some of the largest companies in the UK and some of the largest multinational companies in the world. ENGAGE is currently active in the UK and about to start expanding internationally.

The game-changing technology developed by ENGAGE allows the Company to provide solutions at scale, allowing a relatively small team to take care of big business. People at ENGAGE love their jobs, help each other, and mix innovation, professionalism, zero ego and a good sense humour in their daily activities.

Who are we looking for?

ENGAGE is looking for a hands-on, result-driven engineer to lead the transformation of our SaaS Deployments Operations. You are an engineer looking for the opportunity to make a real business impact while evolving your career in SaaS process engineering and scalability within a small but leading technology company.

You have a background in Mechanical, Electrical, Industrial, Civil Engineering or similar, and are very interested to apply your systems thinking, automation mindset, and problem-solving capabilities in a SaaS environment.

You thrive in cross-functional environments, enjoy building scalable systems. You are passionate about optimisation, automation, and helping systems scale to support millions of users.

This role would also suit someone without the engineering background, but with previous experience in a similar technical support role and looking to take a step in their career with a leadership role.

The Role

You will lead both SaaS Process Engineering (70% focus) and SaaS Support Engineering (30% focus) working with a small team as self-serve use of the platform is implemented. Over time your role will evolve to be 90% focused on SaaS process engineering.

SaaS Process Engineering Responsibilities:

· Process Improvement: Identify inefficiencies and optimise deployment processes

· Automation: Automate manual tasks and workflows for Deployment Operations

· Scalability & Self-serve: Design scalable, self-serve deployment systems

· Monitor and Performance: Implement and monitor process performance metrics

· Data Analysis: Leverage data to drive continuous improvement

· Collaboration: Work closely with all cross-functional teams

· Troubleshooting and resolution: Troubleshoot technical issues and collaborate on resolutions

· Customer Communication: Communicate with clients and internal stakeholders clearly

· Escalation: Escalate and document product bugs or system concerns

· Documentation: Improve documentation and internal support processes

· Support the team during peak periods and staff leave

What success looks like?

· SaaS deployments are self-serve and scalable

· Deployment Support is limited to Platform Bugs and Feature Requests

· Collaboration with the Strategy and Product Teams is smooth, supportive and fruitful

· Scalable Deployment Operations systems are in place

· Customer satisfaction is high through efficient SaaS delivery and support

What is in it for you?

Work with and be part of multicultural team developing a world-class SaaS technology and be part of the coming explosive growth in the UK and preparation for international expansion.

· Enjoy the flexibility of working fully remotely during UK office hours, from anywhere within a 2-hour time zone difference, with no commuting required.

· You will work for an HR Tech company with the most advanced digital supply chain platform for temporary labour – beating ALL tech competitors, including IBM, Oracle, SAP and Microsoft.

· You will gain a strong track record and fast-track your professional development in a leading HR Tech start-up going through accelerated Growth and pre-scale up.

· You will be able to fast-track your career and increase your responsibilities and package as ENGAGE goes through accelerated growth over the next 18 months.

· You will work with professionals of high calibre that will help you accelerate your professional development.

· You will have 24 days holiday per year plus Bank Holidays.

· You will get a generous annual leave allowance.

· You will have a Day-off to celebrate your birthday.

· You will join a company with a culture focused on innovation and embracing change, with a team that loves their jobs and interacts with each other with a nice mix of professionalism and sense of humour.

· You will join as a contractor with a starting salary of EUR 39,000 (GBP 32,500) per year.

Location:

Remote

What you will bring to the team

· A degree and hands-on experience in Engineering (Mechanical, Electrical, Industrial, Civil Engineering or similar) OR A degree in a professional discipline, but with some previous relevant experience.

· Track record in process improvement and scalability

· A systems thinker who designs for scale, performance and reliability

· Experience or interest in using AI and automation tools to streamline operations

· Excellent communication, collaboration, and analytical skills

· Adaptability to thrive in a fast-paced, high-impact environment

Contracted Hours:

40 hours per week from 09:00 – 18:00 Monday to Friday, working UK time