B2B Customer Operations Specialist, HSDC UK, Ireland

Corning Incorporated; Berlin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Bonuses & incentives

Retirement plan

Paid leave

Employee Assistance Program (EAP)

Recognition program

Job summary

Corning Incorporated in Berlin is seeking a Customer Service Representative to deliver exceptional B2B support, handling quotes, orders, inquiries, and warranties while building strong relationships with customers.

You will engage with internal teams to provide accurate information, resolve issues, and maintain knowledge of Corning's products and processes to support ongoing customer satisfaction. The role emphasizes strong communication and a proactive, independent work style.

Qualifications

• Knowledge of customer service processes and CRM tools.
• Strong verbal and written communication skills.
• Ability to manage multiple inquiries and tasks.
• Attention to detail in handling quotes, orders, and warranties.
• Experience with MS Office or similar tools.
• Willingness to learn product knowledge and procedures.

Responsibilities

• Promptly process inquiries regarding quotes, orders, status, complaints, returns and warranties.
• Resolve customer issues via phone, email and CRM tools.
• Build product knowledge to address questions effectively.
• Communicate product failures to engineering and product teams.
• Coordinate with internal teams to ensure timely resolution of client issues.
• Develop relationships with external customers and manage assigned accounts.

Skills

Attention to detail

Communication

MS Office

English fluency

Self-starter

Team collaboration

Education

Commercial Training or College Degree

Tools

Service Cloud

SAP

Job description

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 78852

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Join our team as a Customer Service Representative and make a significant impact on Business to Business (B2B) customer satisfaction. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a crucial part in delivering exceptional customer experiences by providing accurate information, resolving inquiries, and building lasting relationships.

Responsibilities

• Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)
• Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries
• Communicate product failures to engineering and product development teams
• Liaise with internal teams to ensure timely notification, action, and resolution of client issues
• Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions
• Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary
• Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences
• Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends

Qualifications

• Commercial Training or College Degree
• Experience in Customer Service and/or Customer Project Management
• You are a born ‘detective’ and love paying attention to details
• Excellent verbal and written communication skills to effectively interact with customers
• Ability to give structure to complex situations
• You are a self-starter who takes initiative and thrives in a fast-paced environment
• Confident utilizing search engines to get a task done
• Experience with MS Office
• Technology enthusiast
• Familiarity with Service Cloud and SAP is a plus
• Strong ability to learn and work independently or collaboratively with minimal supervision
• High level of English, other European languages are beneficial

A job that shapes a life.

Corning offers you the total package.

Your well-being is our top priority. Our Compensation & Benefits package supports your health and well-being, your financial goals, and your career—from day one.

• Company-wide bonuses and long-term incentive programs are linked to key business results, ensuring you're rewarded when the company succeeds. When Corning wins, we all win.
• Our health and well-being benefits include company-funded retirement plan, paid leave, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling valued and recognized motivates us even more. That's why Corning offers a recognition program to celebrate achievements and recognize colleagues who deliver exceptional performance.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].