B2B Customer Operations Specialist EMEA (m/f/d)

Corning, Inc.; Berlin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Corning Incorporated in Berlin, Germany, seeks a B2B Customer Operations Specialist EMEA (m/f/d) to deliver exceptional customer experiences by providing accurate information, resolving inquiries, and building lasting relationships.

You will process inquiries, collaborate with internal teams, and stay current with product knowledge through ongoing trainings, contributing to high customer satisfaction and business success.

Qualifications

• Experience in Customer Service and/or Customer Project Management.
• Attention to detail and a detective mindset.
• Excellent verbal and written communication skills.
• Self-starter who thrives in a fast-paced environment.
• Proficient with MS Office.
• Familiarity with SAP, Service Cloud and AI technologies is a plus.
• Fluent English and excellent French; other European languages beneficial.

Responsibilities

• Process inquiries regarding quotes, orders, status, complaints, returns, and warranties promptly and accurately.
• Resolve day-to-day problems with customers via phone, email, and CRM tools.
• Build knowledge of products and processes to answer inquiries effectively.
• Communicate product issues to engineering and product teams via SAP.
• Coordinate with internal teams to ensure timely notification and resolution.
• Research using available resources to provide thorough responses to questions.
• Develop and maintain relationships with external customers and manage accounts as needed.
• Engage with customers in a friendly, professional manner to create positive experiences.
• Attend product trainings to stay updated on industry trends.

Skills

Customer Service/PM

Detail minded

Verbal & written comms

Self-starter

Search engines

MS Office

Tech savvy

SAP

Service Cloud

AI technologies

Independent worker

French language

English language

Tools

SAP

Service Cloud

Job description

The company built on breakthroughs.
Join us.Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 79580
The company built on breakthroughs.
Join us.Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Join our team as a Customer Operations Specialist and make a significant impact on Business to Business (B2B) customer satisfaction.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Operations Specialist. In this role, you will play a crucial part in delivering exceptional customer experiences by providing accurate information, resolving inquiries, and building lasting relationships.

For our team in Berlin, Germany, we are looking for a:

B2B Customer Operations Specialist EMEA (m/f/d)

Responsibilities

• Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)
• Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries
• Communicate product failures to engineering and product development teams via SAP
• Liaise with internal teams to ensure timely notification, action, and resolution of client issues
• Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions
• Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary
• Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences
• Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends

Qualifications

• Experience in Customer Service and/or Customer Project Management
• You are a born ‘detective’ and love paying attention to details
• Excellent verbal and written communication skills to effectively interact with customers
• You are a self-starter who takes initiative and thrives in a fast-paced environment
• Confident utilizing search engines to get a task done
• Experience with MS Office
• Technology enthusiast
• Familiarity with Service Cloud, SAP, and AI technologies is a plus
• Strong ability to learn and work independently or collaboratively with minimal supervision
• Excellent written and spoken French and fluent English; other European languages are beneficial

A job that shapes a life.

Corning offers you the total package.

Your well-being is our top priority. Our Compensation & Benefits package supports your health and well-being, your financial goals, and your career—from day one.

• Company-wide bonuses and long-term incentive programs are linked to key business results, ensuring you're rewarded when the company succeeds. When Corning wins, we all win.
• Our health and well-being benefits include company-funded retirement plan, paid leave, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling valued and recognized motivates us even more. That's why Corning offers a recognition program to celebrate achievements and recognize colleagues who deliver exceptional performance.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].