B2B-Account Manager (m/f/d)

Mycarly; München; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A fast-growing company in Munich is seeking a B2B Partnermanager to enhance client relationships and satisfaction. You will provide top-tier technical support, collaborate with various teams, and manage client inquiries to ensure the highest service levels. This role offers tremendous impact in a vibrant culture and seeks a skilled communicator dedicated to client success.

Leistungen

Inclusive company culture

High responsibility in a successful brand

Career development opportunities

Competitive compensation

Innovative work environment

Qualifikationen

• 2+ years of experience in B2B customer success, preferably with technical support.
• Fluent in German and English (C1).
• Proficient in managing client relationships and resolving technical inquiries.

Aufgaben

• Be the trusted advisor for B2B clients, ensuring seamless communication.
• Create onboarding experiences with technical explanations and materials.
• Identify upsell opportunities and work with sales to deliver value.

Kenntnisse

Communication

Client Management

Technical Support

Problem Solving

Organization

Jobbeschreibung

Your mission

As our B2B Partnermanager, you’ll be at the center of our client relationships, delivering top-tier and technically sound support from day one. You’ll drive client satisfaction and success by being the go-to person for all things related to our B2B customer base – from onboarding to ongoing support. Among other projects, you will have the opportunity to work with TÜV NORD, one of our most important cooperation partners, and collaborate with a leading company in the industry to create a real impact. Your role will directly influence our customers' experience and play a key part in the long-term success and growth of our company.

Your responsibilities

• Be the trusted advisor for different tier level B2B clients, ensuring seamless communication and prompt resolution of inquiries and issues to exceed expectations.
• Act as the primary point of contact for all B2B client support, esp. resolving technical issues, answering product-related questions, and ensuring a high level of client satisfaction.
• Create a flawless onboarding experience, including technical explanations, onboarding materials, and resources ensuring every client starts off on the right foot.
• Identify and unlock new opportunities by proactively spotting upsell potential within the client base and working with sales to drive additional value.
• Own client-facing operational tasks such as invoicing, contract coordination, and reporting on support activities, ensuring accuracy and transparency across all touchpoints.
• Boost risk management efforts, using data insights and feedback to stay ahead of potential issues and maintain high levels of client satisfaction.
• Support the Sales department during the whole sales process and provide necessary documentation.
• Collaborate with the Automotive and Tech teams to align on client needs, escalate bugs or change requests, and ensure timely updates to relevant features.

Your profile

• You have 2+ years of experience in B2B customer success, account management, or a similar role – ideally with a focus on technical support for complex products or platforms
• You’re a natural communicator particularly at building relationships and explaining technical topics – whether addressing client challenges, aligning internally, or proposing solutions.
• You are confident with independently handling and resolving technical client inquiries, working closely with cross-functional teams, particularly in a B2B environment.
• You thrive when managing multiple client accounts and enjoy ensuring that each one receives the highest level of service.
• You’re comfortable with invoicing processes and handling contracts, and you have a keen eye for detail.
• You’re organized, proactive, and able to prioritize effectively in a fast-paced, dynamic environment.
• You are fluent in both German (native) and English (C1)

Why us?

• An inclusive company culture and extremely motivated people
• High impact and responsibility in a very successful and fast-growing company and brand
• Strong management team with proven track record in successful startups to learn from
• A competitive compensation and 100% fully supported company equipment
• A high learning curve with all the possibilities for personal growth and professional development
• No walls, no limits, no bureaucracy just unlimited potential
• The nicest and most international team in the stylish brand-new office, in the heart of Munich with an amazing view on the Alps
• To learn more about our vibrant company culture feel free to visit our Career & Culture page