Automotive emergency call service - all genders

Workstation AG; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A customer service company in Berlin seeks emergency service representatives to assist drivers in stressful situations. Candidates must be fluent in Czech and English, with a strong ability to stay calm under pressure. This role involves receiving calls, assessing problems, and collaborating with external services like police. Training and development opportunities are available.

Leistungen

Intense training and education

Good development opportunities

Regular corporate events

Good accessibility by public transport

Qualifikationen

• Ability to handle emergency situations professionally.
• Experience in customer service environment preferred.
• Availability to work in shifts.

Aufgaben

• Receive calls from car drivers and assess their situations.
• Communicate effectively with external partners like police and ambulance services.
• Provide appropriate solutions based on the situation.

Kenntnisse

High stress resistance

Fluent in Czech

Fluent in English

Communication skills

Jobbeschreibung

Overview

We are looking for talented personalities (m/f/d) who can keep a professional composure in stressful situations. You are able to calm down callers who are under emotional pressure due to an unusual situation with their car (accident / misfunction / breakdown).

After an intense training, you will be able to initiate apropriate steps depending on the situation and, if necessary, inform contact persons. In doing so, you strictly adhere to the given processes and thus ensure a smooth process in solving the customer's emergency situation.

Typical tasks

• Receive calls from car drivers of a high end automotive brand
• Understand the problem and iniciate remedies
• Comunicate with experts if you don t have a solution handy
• Exchange information with external partners, like police, ambulance, towing services
• Work in a customer support / customer service environment

Do you have what it takes

• High stress resistance in emergency situations
• Can work shifts
• Fluent in Czech and English - German would be a plus

What we offer

• Intense training and education as well as further coaching during your employment
• Free training and good development opportunities within the company
• Regular corporate events and nice team evenings
• Good accessibility by public transport

Wir freuen uns Sie kennenzulernen!

Sie können uns Ihre Bewerbung an [e-mail] senden.

Ihr Kontakt

Workstation AG
Herr Robert Kühnl
Alt Moabit 96 B
10559 Berlin
Telefon [phone]