Automation Hardware Technical Support Europe (m / w / d)

Beckman Coulter - Diagnostics; Duisburg; Remote; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading diagnostics company is seeking a Technical Support Specialist to provide second level support in Germany or Italy. This role involves troubleshooting issues on Automation Platforms and ensuring excellent customer service in both hospital and stand-alone laboratory environments. The ideal candidate will have strong technical expertise, critical thinking skills, and proficiency in Italian and German.

Qualifikationen

• Experience providing second level support in a technical environment.
• Ability to train customers and service engineers.
• Fluent in Italian and German, with English proficiency preferred.

Aufgaben

• Provide second level support through technical expertise.
• Resolve customer problems and issues related to Automation Platforms.
• Train customers and verify operational performance of systems.

Kenntnisse

Technical expertise in Automation Platforms

Customer service skills

Troubleshooting ability

Critical thinking

Jobbeschreibung

Overview

Wondering what’s within Beckman Coulter?

Take a closer look.

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P; 500 by more than 5,000% over the past 25 years.

Danaher is a company focused on D&I; working to make the best work place for everybody. And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.

You will have the opportunity to work in a Global environment with many chances to growth in the role or in new position across different Opco’s.

We hope you’ll see yourself here, too.

What you find at Beckman Coulter —and within yourself — might just change the world!

We are currently looking for a Technical Support Specialist who will be remote-based in Italy or in Germany.

Reporting to the Technical Support Manager, you will be in an international environment, and you will provide second level support by resolving customer(s) problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction, retention rate. You will apply critical thinking to resolve appropriate action to rapidly repair instrumentation, train our customers and our Service Engineers, also support our Applications Team and verify the operational performance and data quality of systems in order to supply to our overall commercial organization.

You will operate independently basically in Italian / Germany territory and in Europe when needed (with overnight required as needed) to provide excellent customer service to clients while installing and maintaining Automation instrumentation and systems in hospital and stand-alone laboratory environments. Of course, we operate as a team to share standard methodologies, mentor and receive experienced technical support.

If you thrive in a fast-paced role and want to work to build a world-class post sales organization—read on.