Automation Engineer EMEA

Vention; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in automation technology is seeking an Automation Engineer in Berlin. This role involves providing exceptional customer support, managing turnkey projects, and leading technical training sessions. Ideal candidates will have a strong engineering background and proficiency in programming, particularly in Python. The position offers flexible work policies and a collaborative environment.

Leistungen

Flexible paid time off

Remote work policies

Complimentary beverages and snacks

Comprehensive health plans

Social events and team activities

Volunteer time off

Qualifikationen

• Background in Mechanical, Electrical, Electronics, Mechatronics, Robotics, or related fields.
• Proficiency in German and English; additional languages are a plus.
• Willingness to travel approximately 15% of the time.

Aufgaben

• Provide comprehensive customer support throughout the sales cycle.
• Oversee delivery and commissioning of complex equipment.
• Lead technical training sessions and manage turnkey projects.

Kenntnisse

Programming

Communication

Client Interaction

Mechanical Design

Ausbildung

Mechanical Engineering

Electrical Engineering

Mechatronics

Robotics

Computer Engineering

Tools

Python

Linux

Jobbeschreibung

As Automation Engineer, you will serve as a technical expert responsible for ensuring outstanding customer support, providing product feedback to our development teams, and delivering turnkey solutions in Europe. You will oversee the VXC in Berlin and lead technical training sessions.

Your mission is to guarantee exceptional customer satisfaction and successful deployment of turnkey projects while adhering to expectations and lead times.

More specifically, the role includes but is not limited to:

Customer Support – Provide comprehensive support throughout the sales cycle, including:

• Training: Conduct VAP, pre-sale, and post-sale training sessions covering technical onboarding, assembly, maintenance, and support during equipment commissioning.
• Logistics and Operations: Address logistics and delivery issues, act as liaison between operations, sales, and clients. Handle order processing, follow-up, returns, and Zendesk administration.
• Remote Support: Engage with customers in Remote Support subscription calls, especially VIP clients.
• Communication Management: Monitor calls and ensure proper routing. Collaborate with departments to improve customer experience.
• Process Optimization: Create a roadmap for continuous improvement, optimize delivery processes, and provide feedback to relevant teams.

Integration – Lead the deployment division in EMEA by managing:

• Project Management: Oversee delivery and commissioning of complex equipment, facilitating collaboration.
• Pre-Sale Support: Assist in testing and leverage product expertise during pre-sales.
• Turnkey Projects: Manage customer communications related to projects.
• On-Site Deployment: Install, configure, deploy, and commission projects at client sites, focusing on hardware and software integration.
• Post-Commissioning Support: Ensure smooth transition into operations post-deployment.
• Documentation: Develop and refine delivery documentation for transfer to other teams.
• Workspace Optimization: Maintain the Berlin VXC Demo Room and warehouse zones for productivity.

Technical Expertise – Become a subject matter expert on Vention’s products, including:

• Automation System Design: Program and validate automation systems using Vention MachineMotion, MachineLogic, Python, and robot programming.
• Robotics: Support and validate robot applications with Fanuc, Doosan, Universal Robot, and EPSON platforms.
• Automation Programming: Expert in MachineLogic, Python, Ethernet IP, and Low-Level Socket API.

Qualifications

• Background in Mechanical, Electrical, Electronics, Mechatronics, Robotics, Computer, Electro-mechanical, or Industrial Engineering.
• Proficiency in German and English; additional European languages a plus.
• Good computer skills, with experience in programming, preferably Python.
• Experience with Linux terminal is a plus.
• Strong communication skills, comfortable presenting to clients.
• Passionate about client interactions and mechanical design.
• Willingness to travel approximately 15% of the time.

Additional Information

How We Take Care of You

• Flexible paid time off and remote work policies.
• Complimentary beverages and snacks.
• Comprehensive health plans.
• Social events and team activities.
• Volunteer time off.

What to Expect in Your Interview

• Initial Call
• Meet the Team
• Decision & Offer

Commitment to Equal Employment Opportunity

We foster an inclusive, high-performance environment where diverse experiences and perspectives are valued. Join us to build impactful products and strategies, and develop your career in a supportive setting.

If your experience isn't a perfect match, we encourage you to apply anyway. We're eager to get to know you and share more about the role.

Location: Automation Engineer • Berlin, BE, Germany