Associate Support Consultant

Manhattan Associates; Düsseldorf; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking motivated individuals to join their team, where innovation meets supply chain commerce technology. This role offers the chance to engage with complex challenges, develop strong client relationships, and contribute to impactful solutions that enhance how commerce operates globally. You will play a vital role in ensuring client satisfaction by resolving issues and facilitating effective communication between technical teams and clients. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Leistungen

Cultural celebrations

Volunteer opportunities

Diversity and inclusion initiatives

Qualifikationen

• 2:1 degree or equivalent in a technical discipline required.
• Experience in implementing supply chain products is advantageous.

Aufgaben

• Evaluate impact and prioritize issues for key client accounts.
• Drive investigations and resolve configuration/setup issues.

Kenntnisse

Analytical Skills

Problem Solving

Communication Skills

Teamwork

Ausbildung

Degree in Computer Science

Degree in Mathematics

Degree in Engineering

Jobbeschreibung

We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.

Include the following. Other duties may be assigned.

• Demonstrates knowledge and understanding of core product functionality.
• Evaluate impact, prioritise, maintain and proactively drives issues lists for a number of key client accounts.
• Drives investigations, resolves configuration / setup issues and works with the various technical teams to resolve issues.
• Supports modification development, delivery, and change management.
• Develops positive working relationships with clients and internal support resources.
• Present functional and technical concepts to both client and internal audiences.
• Establish oneself as a primary point of contact for the client. Identify and escalate issues within Manhattan Associates reporting structure.

EDUCATION and / or EXPERIENCE

• Degree required or equivalent. A 2 : 1 degree in a technical discipline (E.g. Computer Science, Maths or Engineering)
• Commercial awareness, ideally gained from a placement year or a previous role within the technology sector
• Excellent communication skills together with the ability to work effectively as part of a team, at all organizational levels
• Strong analytical and problem solving skills
• Experience of implementing supply chain products would be an advantage

Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteeropportunities, your true self is always welcome here. Our team members’ backgrounds, experiences andperspectives add to us as a whole and make us unique.We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,disability, or status as a veteran. In the United States, Manhattan Associates participates in the EmploymentEligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with theSocial Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employmenteligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has beencompleted.