Associate Product Manager (m/f/d)

Free resume; Berlin; Hybrid; EUR 72,000 - 90,000; Full time

Benefits offered by this job

Urban Sports Club or John Reed

Annual learning & development budget

Job summary

Superchat is seeking an Associate Product Manager to join the Integrations team in a remote-capable, Berlin-rooted setup. You’ll shape how AI agents interact with customers through CRM syncs, bookings, call transfers, and developer APIs.

You’ll work directly with our CPO to drive customer research, product data, and adoption initiatives across marketing, data, and ops. You’ll partner with engineering and design, conduct customer interviews, run webinars, and help craft roadmaps that translate

Qualifications

• Hungry learner: eager to learn fast and act on feedback.
• Structured self-starter: highly organized and can operate with minimal guidance.
• Analytical thinker: comfortable with data and turning numbers into insights.
• Customer-curious: enjoys talking to users and turning interviews into actions.
• Clear communicator: writes clearly and presents well to customers.
• Scrappy generalist: capable across marketing, data, research, and ops.
• AI-native: uses AI tools to improve work.
• Has taste: strong sense of aesthetics in product and writing.
• Fluent English: written and spoken.

Responsibilities

• Strategic Projects (~25%): Work directly with our CPO on the topics that matter most right now.
• Prepare leadership meetings, drive decisions forward and make sure priorities turn into results.
• Product Marketing & Launches (~35%): Plan and run initiatives that bring our product to customers: webinars, product updates, customer events, newsletters and educational content.
• Prepare and launch new features end-to-end together with Product, Engineering and Marketing.
• Build sharp slides and reports for customers and leadership.
• Run customer interviews and turn what you hear into clear insights for the product team.
• Feed those insights into roadmap decisions together with our PMs.
• Product Analytics & Adoption (~20%): Own dashboards on activation and adoption and turn the numbers into actions.
• Drive initiatives that improve activation and adoption of key features.

Job description

Direct company application on www.arbeitnow.com . Zero third-party aggregator forms.

Job Description

At Superchat, we're rebuilding how businesses talk to their customers. AI is becoming the engine of that communication. Integrations are what give that engine teeth: the data, the tools, the systems that turn a clever agent into one that actually closes loops.

Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one‑person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams.

We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin.

We're looking for a Product Manager to join our Integrations team.

In this role, you'll own the surface that decides whether our AI agents are clever demos or systems that actually do work. CRM sync, appointment bookings, call transfers, custom workflows: every action our agents take in the real world runs through your team. Plus our public API, webhooks, and the developer experience that lets partners build on top of us. If you're excited to design APIs, ship agent tooling, and own a surface that gets more strategic every quarter, this might be a great fit.

We're reshaping our product function around three pillars, AI, Integrations, and Core, with a PM in each, operating directly with our founder and CPO Mika. This role is for Integrations.

Learn how product is built from the inside, working side by side with our CPO.

As our Associate Product Manager, you'll work directly with our CPO as a force multiplier for the product team. You'll take on high-impact work across customer research, product data, product marketing and adoption - topics that span the whole product org rather than a single product area.

Who We Want

Hungry learnerYou're eager to learn fast, actively seek feedback and turn it into visible progress within weeks, not months.

Structured self-starterYou're highly organized, bring order to messy situations and get things done without step‑by‑step guidance.

Analytical thinkerYou're comfortable with data and can pull numbers from spreadsheets or analytics tools and turn them into clear insights.

Customer-curiousYou enjoy talking to users, ask good follow‑up questions and turn interviews into actionable takeaways.

Clear communicatorYou write crisply, build clean slides and feel comfortable presenting to customers, e.g. in webinars.

Scrappy generalistYou're happy to switch between product marketing, data, research and ops, and no task is 'beneath you'.

AI-nativeYou use AI tools daily to work faster and better - from research and data analysis to drafting content and slides - and you're always experimenting with new ones.

Has tasteYou have a strong sense for what good looks like in product, design and writing, and you notice when something feels off, even if it's "technically fine".

LanguageYou're fluent in English, written and spoken.

Who We Don't Want

• You only want 'pure PM' work like roadmaps and specs and aren't interested in marketing or customer‑facing tasks
• You need a lot of structure and clear processes to be productive
• You struggle to communicate clearly in English, in writing or in front of an audience
• You get defensive when receiving feedback
• You see this mainly as a title step rather than a chance to learn and get hands‑on

Your Day to Day

Strategic Projects (~25%)

• Work directly with our CPO on the topics that matter most right now
• Prepare leadership meetings, drive decisions forward and make sure priorities turn into results

Product Marketing & Launches (~35%)

• Plan and run initiatives that bring our product to customers: webinars, product updates, customer events, newsletters and educational content
• Prepare and launch new features end‑to‑end together with Product, Engineering and Marketing
• Build sharp slides and reports for customers and leadership
• Run customer interviews and turn what you hear into clear insights for the product team
• Feed those insights into roadmap decisions together with our PMs

Product Analytics & Adoption (~20%)

• Own dashboards on activation and adoption and turn the numbers into actions
• Drive initiatives that improve activation and adoption of key features

Stakeholders

Product Managers: Feed customer insights and data into roadmap decisions and support with research, specs and launch prep
Engineering & Design: Clarify requirements, gather product feedback and coordinate release timing for launches
Customer Success: Identify customers for interviews and work together on onboarding, activation and adoption initiatives
Sales: Build enablement material and slides, and align on positioning and messaging for new features
Marketing: Co‑own product launches, webinars, release content and campaigns
Customers: Run interviews and webinars, collect feedback and turn it into insights for the team

Why People Choose Us

• We believe in the power of in‑person collaboration: We're an in‑office culture at heart - we genuinely love being together in the Berlin office. That's where the best ideas happen, decisions move faster, and we learn from and grow with each other every day. We do offer some flexibility for remote work, but our default and our energy is being in the room together.
• We're an international team with diverse cultural backgrounds and languages. Openness, mutual respect, and the exchange of different perspectives shape the way we work together.
• We value ambition and drive. We're looking for people who take ownership, show initiative, and are excited to grow quickly.
• We work with a high degree of ownership and a strong learning mindset. Asking questions, staying curious, and continuously improving are part of our everyday culture.
• We care deeply about humility and teamwork. No egos, open feedback, and a willingness to learn from one another matter more to us than titles.

Benefits & Culture

• Choose between an Urban Sports Club or John Reed membership, or a public transport pass/Dance subscription.
• Regular company‑wide and team events.
• An annual €500 learning and development budget that you can use for conferences, courses, books, career coaching, and more.
• An inclusive and exciting startup culture that supports rapid professional and personal growth.
• A beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top‑notch equipment.

We want to build a community, not just a company.

Crea

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