Associate Product Manager (m/f/d)

Superchat; Berlin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Urban Sports Club or John Reed

Public transport pass/Dance subsidy

Annual learning & development budget €

In-office Berlin HQ with snacks and设备

Inclusive startup culture and team‑or‑

Job summary

Superchat, Berlin-based, seeks an Associate Product Manager for the Integrations pillar. You will partner with our CPO to shape surface-level decision-making for AI-enabled customer interactions, CRM syncs, and public API integrations.

This role emphasizes hands-on learning, customer interviews, and cross-functional collaboration in a fast-paced startup environment. You will own research, data analysis, product marketing support, and adoption initiatives across engineering, design, and success

Qualifications

• The candidate demonstrates a growth mindset with proactive learning.
• Ability to synthesize user feedback into product insights.
• Proven capability to work across stakeholders and functions.

Responsibilities

• Collaborate with CPO on topics that matter most now.
• Drive decisions by preparing leadership materials and turning priorities into results.
• Plan and run initiatives to bring product updates and features to customers.
• Conduct customer interviews and translate insights into roadmap actions.
• Own dashboards for activation and adoption and drive data-driven improvements.

Skills

Hungry learner

Structured self-starter

Analytical thinker

Customer-curious

Clear communicator

Scrappy generalist

AI-native

Has taste

Language

Job description

At Superchat, we're rebuilding how businesses talk to their customers. AI is becoming the engine of that communication. Integrations are what give that engine teeth: the data, the tools, the systems that turn a clever agent into one that actually closes loops.

Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams.

We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin.

We're looking for a Product Manager to join our Integrations team.

In this role, you'll own the surface that decides whether our AI agents are clever demos or systems that actually do work. CRM sync, appointment bookings, call transfers, custom workflows: every action our agents take in the real world runs through your team. Plus our public API, webhooks, and the developer experience that lets partners build on top of us. If you're excited to design APIs, ship agent tooling, and own a surface that gets more strategic every quarter, this might be a great fit.

We're reshaping our product function around three pillars, AI, Integrations, and Core, with a PM in each, operating directly with our founder and CPO Mika. This role is for Integrations.

Learn how product is built from the inside, working side by side with our CPO.

As our Associate Product Manager, you'll work directly with our CPO as a force multiplier for the product team. You'll take on high-impact work across customer research, product data, product marketing and adoption - topics that span the whole product org rather than a single product area.

Who We Want

Hungry learner

Structured self-starter

Analytical thinker

Customer-curious

Clear communicator

Scrappy generalist

AI-native

Has taste

Language

Who We Don't Want

• You only want "pure PM" work like roadmaps and specs and aren't interested in marketing or customer-facing tasks
• You need a lot of structure and clear processes to be productive
• You struggle to communicate clearly in English, in writing or in front of an audience
• You get defensive when receiving feedback
• You see this mainly as a title step rather than a chance to learn and get hands-on

Your Day to Day

Strategic Projects (~25%)

• Work directly with our CPO on the topics that matter most right now
• Prepare leadership meetings, drive decisions forward and make sure priorities turn into results

Product Marketing & Launches (~35%)

• Plan and run initiatives that bring our product to customers: webinars, product updates, customer events, newsletters and educational content
• Prepare and launch new features end-to-end together with Product, Engineering and Marketing
• Build sharp slides and reports for customers and leadership
• Run customer interviews and turn what you hear into clear insights for the product team
• Feed those insights into roadmap decisions together with our PMs

Product Analytics & Adoption (~20%)

• Own dashboards on activation and adoption and turn the numbers into actions
• Drive initiatives that improve activation and adoption of key features

Stakeholders

Product Managers: Feed customer insights and data into roadmap decisions and support with research, specs and launch prep
Engineering & Design: Clarify requirements, gather product feedback and coordinate release timing for launches
Customer Success: Identify customers for interviews and work together on onboarding, activation and adoption initiatives
Sales: Build enablement material and slides, and align on positioning and messaging for new features
Marketing: Co-own product launches, webinars, release content and campaigns
Customers: Run interviews and webinars, collect feedback and turn it into insights for the team

Why People Choose Us

• We believe in the power of in-person collaboration: We're an in-office culture at heart - we genuinely love being together in the Berlin office. That's where the best ideas happen, decisions move faster, and we learn from and grow with each other every day. We do offer some flexibility for remote work, but our default and our energy is being in the room together.
• We're an international team with diverse cultural backgrounds and languages. Openness, mutual respect, and the exchange of different perspectives shape the way we work together.
• We value ambition and drive. We're looking for people who take ownership, show initiative, and are excited to grow quickly.
• We work with a high degree of ownership and a strong learning mindset. Asking questions, staying curious, and continuously improving are part of our everyday culture.
• We care deeply about humility and teamwork. No egos, open feedback, and a willingness to learn from one another matter more to us than titles.

Benefits & Culture

• Choose between an Urban Sports Club or John Reed membership, or a public transport pass/Dance subscription.
• Regular company-wide and team events.
• An annual €500 learning and development budget that you can use for conferences, courses, books, career coaching, and more.
• An inclusive and exciting startup culture that supports rapid professional and personal growth.
• A beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment.

We want to build a community, not just a company.

Creating an environment where people genuinely enjoy spending time together is important to us - whether that's through HYROX training, golf, beer pong tournaments, running clubs, Warhammer, weekend activities, or any other community you'd like to build here.

We believe that diversity makes companies stronger. We welcome applications from everyone, regardless of gender, background, nationality, or religion. Feel free to apply - we'd love to hear from you!