Associate Payment Risk Operations Night Shift

Framework Ventures; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid working model

Stock option plan

OpenUP mental health resources

Udemy course access

25 days annual leave

Discounts and rewards

Zusammenfassung

Bitpanda in Berlin seeks a Payment & Risk Operations Associate to monitor pre-execution activity, identifying suspicious crypto and fiat transactions and coordinating follow-up checks with internal teams.

You will communicate with customers via email and live chat, escalate when needed, and help defend against financial crime while balancing risk with user experience. This role involves night shifts and weekends on a rotating schedule.

Qualifikationen

• Experience in fraud prevention, ideally in fintech or crypto.
• Ability to assess unusual activity with data-driven evidence.
• Willingness to work on a rotating schedule including nights and weekends.

Aufgaben

• Evaluate suspicious patterns in crypto and fiat transactions and determine needed checks.
• Own follow-up processes and escalate as required while meeting SLAs.
• Communicate with customers via email and live chat and provide context on emerging fraud trends.
• Support internal teams with escalations and collect relevant information.

Kenntnisse

Fraud prevention

Risk assessment

Customer support

Adaptability

Jobbeschreibung

Who we are We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

As a Payment & Risk Operations Associate at Bitpanda, your mission is to conduct pre-execution transaction monitoring to prevent exposure to financial crime and system abuse, applying first-principles reasoning to assess unusual activity by using evidence and data to balance risk and impact in a way that serves both the company and the user. What you’ll do

Evaluate suspicious patterns or anomalies in crypto and fiat transactions. Identify what additional checks are needed and take ownership of the follow up process. Support internal teams with escalations while meeting established SLAs. Communicate directly with customers via email and live chats. Assist senior team members by compiling relevant information and context on emerging fraud trends.

Who you are

Passionate about fraud prevention, proactive intervention methods, and hungry to make an impact. Take a practical, outcome-focused approach, prioritising efficient, well-reasoned solutions over unnecessary escalation or procedural overhead. Relevant experience in fraud prevention, ideally in a cryptocurrency/Fintech company. Thrive in an ever-changing environment where you enjoy working on various projects with multiple stakeholders and are adaptable to different work volumes. Willing to work a fixed schedule consisting of either night shifts (12:00 AM - 7:00 AM) and weekends as required.

What’s in it for you

Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing. Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across life> .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are. Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. * These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).