Associate Partner - Customer Success (Germany Based)

RateGain; Leipzig; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology company in the travel industry seeks an Associate Partner in Customer Success to enhance hospitality clients' business through effective management and consultation. This role involves developing marketing strategies, optimizing campaigns, and ensuring high-quality service to improve client retention and satisfaction.

Qualifikationen

• Minimum 4 years of experience in performance marketing or revenue management.
• Extensive account management/customer success experience required.

Aufgaben

• Deliver exceptional support and manage key accounts in hotel online marketing.
• Develop and optimize marketing campaigns based on platforms like Trivago and Google Ads.
• Build and maintain strong customer relationships and onboard new clients.

Kenntnisse

Communication

Analytical skills

Client servicing strategies

Collaborative mindset

Ausbildung

Graduation or Post Graduation in relevant fields

Jobbeschreibung

Associate Partner - Customer Success (Germany Based)

Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of SaaS solutions and one of the world’s largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+ customers—including 8 Fortune 500 companies, 23 out of the top 30 hotel chains, 25 out of the top 30 OTAs, all top 10 car rentals, and some of the largest travel management companies, cruise lines, and airlines—to help them accelerate revenue generation.

Our Vision:

To offer an integrated technology platform powered by artificial intelligence enabling our customers to increase their revenue through guest acquisition, retention, and wallet share expansion.

Role Overview:

We are seeking an Associate Partner – Customer Success for our MarTech Business. The ideal candidate should have a good understanding of hospitality products and the hospitality industry in general. The role involves ensuring customer queries are addressed swiftly and with high-quality standards.

Key Responsibilities:

• Deliver exceptional support to clients to enhance and grow their business.
• Manage and consult key accounts in hotel online marketing and e-commerce.
• Develop campaign strategies based on platforms like Trivago, Tripadvisor, and Google Hotel Ads.
• Regularly review and optimize clients' marketing campaigns.
• Communicate with clients about campaign performance and improvement opportunities.
• Manage internal projects within Account Management based on interests and strengths.
• Oversee your own hotel portfolio.
• Build and maintain strong customer relationships.
• Increase customer retention, loyalty, and promote upselling and repeat business.
• Participate in cross-functional discussions on new products and ideas, providing constructive feedback.
• Develop a thorough understanding of our products and processes to effectively communicate with customers.
• Onboard new customers and maximize their use of our product range.

Qualifications & Experience:

• Minimum 4 years of experience in performance marketing or revenue management, with extensive account management/customer success experience.
• Graduation or Post Graduation in relevant fields with excellent communication skills.

Knowledge:

• Deep understanding of SaaS/B2B products.
• Knowledge of market dynamics and travel/hospitality industry trends.
• Strong client servicing strategies.
• Procedures for handling escalations.

Skills:

• Exceptional communication and interpersonal skills.
• Strong analytical skills for reviewing data and forecasting trends.
• Ability to identify renewal and upselling opportunities.
• Experience in customer onboarding.
• Collaborative mindset, working effectively across departments.
• Ownership and accountability.
• People-centric approach.