Associate Customer Success Manager (m/f/d)

EcoPlanet Green Operations GmbH; Bayern; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Une entreprise innovante dans le secteur de la gestion énergétique recherche un Customer Success Manager pour renforcer ses relations avec les clients. Dans ce rôle, vous serez responsable de l'onboarding, du suivi des performances et de la collaboration avec les équipes de vente. Vous rejoindrez un environnement dynamique, permettant une réelle contribution à la lutte contre le changement climatique tout en bénéficiant d'un package de compensation attrayant.

Leistungen

Liberté entrepreneuriale et responsabilité

Culture d'équipe dynamique et amusante

Croissance et apprentissage accélérés

Impact réel sur le changement climatique

Bien-être et environnement de travail agile

Qualifikationen

• Expérience en gestion de la relation client ou dans un environnement SaaS.
• Compétences en communication et en négociation.
• Fluence en allemand et en anglais.

Aufgaben

• Gérer la relation avec les clients et assurer leur satisfaction.
• Identifier des opportunités de vente additionnelle avec l'équipe commerciale.
• Suivre et rapporter les indicateurs de performance clés.

Kenntnisse

Communication

Negociation

Organisation

Proactivité

Ausbildung

1 an d'expérience en Customer Success ou Account Management

Tools

Google Suite

HubSpot

Jobbeschreibung

Your tasks

• Customer Relationship Management
  Building and maintaining strong, long-term relationships with customers using ecoplanet's energy management software
  
  
• Onboarding Support
  Assisting customers during onboarding to ensure a smooth implementation and optimal use of the platform
  
  
• Key Account Management
  Acting as the primary contact for a portfolio of customers, providing proactive support and swift problem resolution
  
  
• Customer Success Review
  Conducting regular check-ins and business reviews to ensure customers achieve their goals
  
  
• Sales Collaboration
  Identifying upsell and cross-sell opportunities and working closely with the sales team
  
  
• Data Monitoring and Reporting
  Tracking and reporting key metrics such as product usage and Net Promoter Score (NPS)
  
  
• Cross-Functional Collaboration
  Working with product and sales teams to deliver the best possible customer experience

You'll fit in great if you have

Personal:

• Proactive and goal-oriented
  Proactive, professional, and goal-oriented in approaching tasks and challenges
  
  
• Team player with independence
  A team player with a strong ability to work independently and take on responsibility
  
  
• Strong communication skills
  Communicative, assertive, and capable of building customer trust and satisfaction
  
  
• Solution-oriented mindset
  Solution-driven and motivated to bring new ideas to the team and implement them

Professional:

• Relevant Experience
  At least 1 year of experience in Customer Success, Account Management, or a similar role, ideally in a SaaS or software environment
  
  
• Language Skills
  Fluent proficiency in German and English
  
  
• Technical Skills
  Confident use of Google Suite and CRM tools, preferably HubSpot
  
  
• Key Qualifications
  Strong communication, negotiation, and organizational skills

What we offer

• Entrepreneurial Freedom and Responsibility
  Take the lead on projects with the freedom to innovate in a flat hierarchy. Your entrepreneurial ideas aren’t just welcomed—they’re essential and eagerly anticipated!
  
  
• Dynamic and Fun Team Culture
  Join a motivated, performance-driven team that also values collective fun and activities like sports. Collaboration is key.
  
  
• Accelerated Growth and Learning
  Experience the dynamic world of an early-stage startup. We push you to constantly expand your comfort zone and foster continuous personal and professional growth.
  
  
• Real Impact on Climate Change
  Play a crucial role in shaping the future of energy management and fighting climate change through your innovative work, we make our customers the pioneers of the energy transition.
  
  
• Well-Being and Agile Work Environment
  Benefit from an attractive compensation package, wellpass membership subsidies, jobrad and options for remote work