Associate Customer Success Manager , DACH Market - Berlin

Aircall; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Aircall, a leader in customer communications, is looking for an Associate Customer Success Manager for the DACH Market in Berlin. The role involves supporting client growth, managing relationships, and ensuring customer satisfaction, requiring fluency in German and prior CSM experience. Join a dynamic and diverse team in a fast-paced environment where your contributions matter.

Leistungen

Competitive salary package & benefits

Work-life balance

Fast-learning environment

Diverse team with 45+ Nationalities

Qualifikationen

• Fluency in German is mandatory.
• Bilingual in English is required.
• Previous experience in a sales and/or CSM position is required.
• Comfortable managing several tasks in a fast-paced environment.
• Experience in SaaS industry is mandatory.

Aufgaben

• Grow and nurture a portfolio of customers for the DACH market.
• Maximise expansion while minimising churn risks.
• Own and manage renewal activities for profitable contract renewals.
• Gather product feedback to shape the product roadmap.

Kenntnisse

Relationship Building

Customer Success Management

Sales Skills

Time Management

Customer Experience

Jobbeschreibung

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall:At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

Based in Berlin we are looking for engaged and passionate Associate Customer Success Managers to work on the DACH Market.

About the team:

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Key Responsibilities:

• Grow and nurture a portfolio of customers for the DACH market by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
• Maximise your portfolio’s expansion while minimising churn risks and contraction and impacts on customer satisfaction.
• Own and manage renewal activities to execute a timely and profitable contract renewal.
• Gather customer product feedback to help shape and define the product roadmap.
• Develop and automate our processes, practices & tools.
• Define and determine customers strategies focusing on client satisfaction and Aircall growth.

Qualifications:

• Fluency in German is mandatory.
• Bilingual in English is required.
• Previous experience in a sales and/or CSM position is required.
• Comfortable managing several tasks and issues in a fast-paced environment.
• Experience in SaaS industry is mandatory.
• Passion for consistently providing excellent customer experience.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

Key moment to join Aircall in terms of growth and opportunities

️ Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural mindset

Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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