Associate Customer Success Manager bei Staffbase SE

Staffbase SE; Chemnitz; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in employee communication is seeking an Associate Customer Success Manager to support customers in the DACH region. The role involves building relationships, tracking customer success metrics, and ensuring value is derived from the platform. With a flexible work environment and numerous employee benefits, this position offers room for professional growth and a significant impact on client outcomes.

Leistungen

Competitive Compensation including LTIP

Flexible working time models

Growth Budget for training

31 vacation days annually

Monthly Wellbeing Allowance

Company pension scheme

Snacks and ergonomic workplaces

Regular team events

Volunteers Day for social projects

Employee Referral Program

Qualifikationen

• 1 year experience in Customer Success or related field.
• Fluent in German and business-level English.
• Experience in SaaS is a plus.

Aufgaben

• Build strong relationships with assigned customers.
• Monitor customer progress against KPIs.
• Collaborate with internal teams to solve customer challenges.

Kenntnisse

Communication

Problem Solving

Collaboration

Proactive mindset

Customer Engagement

Tools

Salesforce

Gainsight

Jobbeschreibung

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We’re looking for an Associate Customer Success Manager to join our team and support our customers in the DACH region. In this role, you’ll help customers get the most out of our platform, support them in their current use cases, and work with them to grow their usage over time. Your goal: build strong relationships and ensure they see real, measurable value from our solution.

What you’ll be doing

• Build strong relationships with assigned customers, helping them define goals and success metrics

• Create and manage Joint Success Plans to support customers in reaching their key objectives

• Monitor customer progress against KPIs and report results both internally and to customer stakeholders

• Provide guidance on how to use our platform effectively, including new features and best practices

• Use customer data to identify opportunities and provide actionable recommendations

• Run regular check-ins and Business Reviews to track progress and strengthen strategic partnerships

• Collaborate with internal teams (Sales, Product, Marketing, etc.) to solve customer challenges

• Share insights and learnings across the team to support growth and collaboration

• Stay up to date with our product and industry trends to offer the best support possible

What you need to be successful

• 1 year of experience in Customer Success, Project Management, or B2B Consulting

• Proactive, solution-oriented mindset ___ you enjoy turning challenges into opportunities

• Strong communication skills, both written and verbal, and the ability to tailor messages to different audiences

• Collaborative approach ___ you work well across teams but are also confident working independently

• Passion for customer success, with ideas on how to drive engagement and reduce churn

• Fluent German and business-level English skills

• Experience in SaaS is a plus

• Familiarity with Salesforce, Gainsight, or similar tools is a plus

• Experience or interest in Internal Communications is also a plus

What you'll get

• Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)

• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560

• Growth Budget - all employees get a yearly budget for external training of €1000 and one day off for growth per year (increase to two days in 2nd year)

• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August

• Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation

• Support - we’re offering a company pension scheme

• Health - The offices are equipped with fruits, drinks and snacks and ergonomic workplaces

• Team Building - Regular team and office events including the yearly Staffbase Camp

• Volunteers Day - you’ll get one day off per year for supporting a social project

• Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid