Associate Consultant (Germany - February 2027)

20045 FactSet GmbH; Frankfurt; On-site; EUR 45,000 - 60,000; Full time

Job summary

FactSet GmbH is seeking a Client Solutions Associate to build ongoing client relationships, understand their workflows, and deliver tailored solutions using FactSet products. You will train clients, promote product adoption, and advocate for client needs with Product Development.

The role requires strong German proficiency, excellent communication, and the ability to work across teams while expanding your knowledge of finance and technology. A Master’s degree is required to join.

Qualifications

• Client-facing experience or desire to work in support roles.
• Strong German language skills for learning and using new technology.
• Exceptional verbal and written communication abilities.
• Ability to build relationships and work effectively in teams.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office, especially Excel.
• Master’s Degree conferred by January 2027.

Responsibilities

• Develop client-focused processes and solutions to promote product adoption.
• Lead and deliver product-based trainings and client onboarding sessions.
• Provide one-on-one client support and gather feedback for Product Development.
• Act as a trusted advisor to clients and promote usage across FactSet products.
• Collaborate across teams to understand client workflows and deliver tailored solutions.

Skills

German proficiency

Analytical skills

Communication skills

Microsoft Excel

Education

Master’s degree

Tools

Microsoft Office

Job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Your Impact:

Client Solutions Associates are core to FactSet's value proposition and important to promoting product usage and adoption and reducing client cancellations. You will build deep client relationships by developing client-focused processes and solutions, promote high user adoption by implementing product-based workflows, and ensure smooth user onboarding by providing necessary training. Associates gather intelligent product feedback and act as an advocate on behalf of the client to Product Development. Through exceptional service, you become a trusted advisor on FactSet to your clients and work to uphold FactSet's reputation of providing world class client support.

What You’ll Do:

Through one-on-one contact with clients, you will form personal relationships with leaders in the financial industry, come to understand their workflows, and develop creative ways to improve their research and analysis.

Upon completion of training, you will combine an understanding of the FactSet system with knowledge of finance and technology to:

Partner with clients to understand their business and investment processes and provide solutions using FactSet products

Provide support for FactSet applications and create custom FactSet models, screens, and automated processes

Plan and lead product trainings in client offices and at training seminars

Client Solutions Associates become versatile businesspeople as they expand their knowledge of the financial markets and work with multiple clients.

They do not provide financial advice, nor do they perform management consulting functions.

What We’re Looking For:

Client Solutions Associates have a strong interest in Finance and/or FinTech, client centric mindset, and desire to collaborate across teams to create unique and innovative solutions.

Other Experience:

Experience or desire to be client facing in a support role

Strong level of German Proficiency at learning and using new technology

Exceptional verbal and written communication skills

Ability to build relationships and work on teams

Strong analytical and problem-solving abilities

Strong knowledge of Microsoft Office with Excel skills

Master’s Degree Conferred by January of 2027

What’s In It For You:

The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, creative minds that value collaboration and welcome your new ideas to the table

A 6-month long foundational training program that equips you with a strong understanding of FactSet’s business and its clients, and facilitates a long-term career path with FactSet

As a member of our client-facing team, you’ll experience the autonomy and trust needed to make your mark, contribute to the success of our clients, and have a direct impact on FactSet’s business

Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking

A social community dedicated to volunteerism, intramural sports, and team-building events

Business resource groups designed to cultivate an inclusive environment for all

Learn more about our benefits here.

Company Overview:

FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for the investment and corporate communities.

As a publicly traded company (NYSE:FDS | NASDAQ:FDS) recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 170,000 users see and seize opportunity sooner.

For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients.

FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists.

At FactSet, we celebrate diversity of thought, experience, and perspective.

We are committed to disrupting bias and a transparent hiring process.

All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

FactSet participates in E-Verify.

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better.

Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users.

Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support.

As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner.

Learn more atwww.factset.comand follow us onXandLinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective.

Qualified applicants will be considered for employment without regard to characteristics protected by law.

FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions.

Join a team of highly motivated, talented individuals who are empowered to find answers through creative technology.

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