Associate Account Manager (French-Speaking)

Navan; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An innovative company seeks a passionate Account Management Associate to join their Growth team. This role focuses on delivering exceptional customer experiences by supporting Travel and Expense customers and collaborating with various teams. You will assist in product configuration, troubleshoot issues, and drive customer satisfaction and retention. If you thrive in a fast-paced environment and possess strong communication skills, this opportunity offers a chance to make a significant impact while advancing your career in a dynamic and supportive atmosphere.

Qualifikationen

• 1+ year experience in customer success or account management in a SaaS company.
• Fluent in English and French; German is a plus.

Aufgaben

• Partner with Account Managers to enhance customer experience.
• Monitor email inquiries and resolve product-related issues.
• Document processes to support team efficiency.

Kenntnisse

Customer Success

Account Management

Communication Skills

Problem-Solving

Data-Driven Approach

Fluency in English

Fluency in French

Fluency in German

Ausbildung

Bachelor’s degree

Jobbeschreibung

The Account Management Associate role is a new and developing function at Navan within the Growth Account Management department. Account Management Associates work alongside Account Managers to provide support to our Travel and Expense customers, specifically to programme administrators.

As an Account Management Associate, you will be working with a team of Account Managers across our Growth segment and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals.

We are looking for individuals who have a passion for Customer Success and Account Management, embody a “go-getter” attitude, can communicate effectively and thrive in a fast-paced environment.

What You’ll Do:

• Effectively partner with our Growth Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications
• Develop and maintain a deep understanding of our Travel and Expense product offering to enable programme administrators on the Navan’s product functionality
• Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, Travel and Expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc.
• Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer’s desired outcomes
• Handle customer escalations and work across teams to resolve issues
• Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
• Run playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIs
• Document processes to support the team efficiently and at scale

What We’re Looking For:

• Bachelor’s degree
• 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company
• Passion for customer experience and technology with the ability to deeply understand a product
• Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives
• Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
• Data-driven approach to continuously drive additional efficiency
• Highly intelligent, passionate, driven, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers
• Fluent in English and French, German of advantage