Assistant Store Manager - Munich

Coccinelle; München; On-site; EUR 35,000 - 52,000; Full time

Job summary

Coccinelle is seeking an Assistant Store Manager for our Munich store. You will support the Store Manager in guiding the team and ensuring outstanding customer service while maintaining CRM-driven clienteling and store operations.

Ideal candidates will have at least 3 years in a similar role, strong interpersonal and communication skills, and a proactive, analytical mindset to drive store performance.

Qualifications

• Minimum 3 years in a similar role.
• Excellent interpersonal and communication skills.
• Analytical mindset with proactive approach.
• Strong problem-solving and team management abilities.
• Demonstrated determination, flexibility and enthusiasm.

Responsibilities

• Be an ambassador for Coccinelle and connect with customers, making them feel part of the Coccinelle Family.
• Support the Store Manager in motivating the team to reach quantitative and qualitative goals.
• Monitor KPIs with a proactive spirit and propose efficiency measures.
• Provide excellent customer service with high-level purchasing advice and build customer relations.
• Supervise implementation of company guidelines in-store: restocking, visual planning and CRM.
• Ensure CRM, data collection and in-store marketing/clienteling align with Store Manager directives.
• Assist in coordinating store admin (cash register, first note) and warehouse duties (goods handling, inventory checks, space organization).

Skills

Interpersonal skills

Communication

Analytical mindset

Problem-solving

Team management

Determination

Flexibility

Enthusiasm

Job description

We are looking for an Assistant Store Manager for our store in Munich!

We are looking for a Coccinelle Ambassador who can convey passion and enthusiasm, supporting the team in achieving the store's objectives.

Specifically, our Assistant Store Manager will be responsible for:

• being a Coccinelle Ambassador, making customers feel part of the Coccinelle Family
• supporting the store manager in motivating the team to achieve quantitative and qualitative goals shared with the company, applying the “leading by example” method
• supporting the Store Manager in monitoring KPIs with a proactive spirit and commercial sensitivity, proposing any efficiency measures
• offering excellent customer service, ensuring high-level purchasing advice and developing customer relations
• supervising and ensuring the implementation of company guidelines within the store regarding restocking, visual planning, and CRM
• Ensure company standards in terms of CRM, data collection, and implementation of in-store marketing and clienteling activities in synergy with the directives received from the Store Manager
• Support the Store Manager in coordinating the administrative activities of the store (cash register, first note) and the warehouse (goods handling, inventory checks, space organization)

We are looking for a candidate with:

• at least 3 years' previous experience in a similar role
• excellent interpersonal skills and strong communication skills
• analytical mindset and ability to think proactively
• problem-solving and team management skills
• determination, flexibility, and enthusiasm