Assistant Store Manager (m/w/d)

Xiaomi Technology; Köln; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading consumer electronics company in Köln is seeking a Store Manager Assistant to oversee daily operations, implement sales strategies, and manage staff. The ideal candidate has prior retail experience, preferably in mobile or consumer electronics. Strong fluency in German and English is required, with additional proficiency in Chinese being advantageous. This role offers an opportunity to enhance retail operations in a dynamic environment.

Qualifikationen

• Strong willingness to engage in retail, good cooperation and ownership.
• Preferred retail experience, especially with Xiaomi's new retail.
• Two or more years of experience in store management in mobile or consumer electronics.
• Fluency in German and English, proficiency in Chinese is a plus.

Aufgaben

• Assist in completing daily store operations and management tasks.
• Support the development and execution of sales plans.
• Supervise product turnover and replenishment processes.
• Handle customer complaints and ensure service quality.
• Support recruitment and training of store staff.
• Collect and analyze store-related data and propose improvements.

Kenntnisse

Retail engagement

Team management

Data analysis

Customer service

Jobbeschreibung

Job Description:

• Store Operation: Assist in completing daily store operations and management tasks to ensure operational efficiency and service quality. Monitor the business condition of the store, identify issues proactively, and propose solutions under the Store Manager’s guidance. Maintain communication with the platform and headquarters to support the implementation of company strategies.
• Sales Management: Support the development and execution of store sales plans and strategies. Collaborate with the store team to achieve company sales targets.
• Product & Display Management: Supervise product turnover and replenishment processes, ensuring product displays align with company VM standards.
• Customer Service: Assist in supervising customer service operations, handle customer complaints, and ensure satisfactory service experiences.
• Team Management: Support recruitment and training of store staff, maintain adequate staffing levels, and contribute to team engagement and service quality.
• Data Analysis: Collect and analyze store-related data (business performance, competitor insights, etc.), prepare performance reports, and propose improvement strategies for Store Manager review.

Job Requirements:

• Strong willingness to engage in retail, strong learning ability, good spirit of cooperation and ownership;
• First-line retail experience is preferred, and understanding of Xiaomi's new retail is preferred;
• Two years above of working experience in store management in the mobile phone industry or consumer electronics industry is preferred;
• Fluent in German and English; proficiency in Chinese is a plus.