Assistant Store Manager (m/f/x) Hamburg Übersee in Full Time

LVMH Group; Hamburg; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Sephora in Hamburg Übersee seeks an Assistant Store Manager (m/f/x) to lead and develop a high-performing team in a full-time role. You will drive customer service excellence, manage daily operations, and ensure strong visual standards while supporting the Store Manager.

The role requires 3–4 years in retail with leadership experience, good English and German, and a hands-on, analytical mindset to meet sales targets and maintain store performance.

Qualifications

• At least 3–4 years' experience in retail, preferably in beauty
• Previous management and team leadership experience
• Enjoy dealing with customers and developing employees
• Analytical and commercial working methods
• Strong hands-on mentality and presence on the sales floor
• Basic knowledge of SAP and Excel is an advantage
• Good knowledge in English and native language of the country

Responsibilities

• Manage, develop and coach store team and conduct appraisals
• Run daily floor management and ensure high levels of customer service
• Lead morning briefings, shift handovers and staff planning
• Update visual merchandising and drive store animations
• Analyze key sales figures and implement actions to hit targets
• Open/close store operations, handle cash register duties and inventories
• Ensure store standards, orderliness, and maintenance reporting
• Deputize for Store Manager when needed

Skills

Leadership

Customer focus

Communication

Delegation

Hands-on

Tools

SAP

Excel

Job description

Assistant Store Manager (m/f/x) Hamburg Übersee in Full Time

Assistant Store Manager (m/f/x) Hamburg Übersee in Full Time

Profile

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

People

• Managing, developing and coaching employees, including employee appraisals
• Recording and maintaining team absence records
• Induction of new employees and organization of training courses
• Implementation of floor management
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA

Commercial Performance

• Responsibility for achieving monthly and annual sales targets including year-on-year sales growth
• Ensuring excellent customer service and alignment of the team with the customer
• Carrying out the morning briefing and shift handovers
• Ensure that we regularly surprise our customers, e.g. by organizing beauty classes in different areas, animating the hub and creating weekend looks
• Updating the visual merchandising and implementing updates and animations
• Ensuring order and cleanliness on the sales floor
• Analyzing the key figures for the respective sales categories and deriving sales activities
• Operations
• Creating the daily staff planning and coordinating employees on the store floor (zoning)
• Carrying out inventories to ensure optimum availability of goods
• Complete merchandise management, from receiving to proper storage, booking out, returns and tester management
• Responsibility for the proper opening and closing of the store, including cash register closing
• Reporting and tracking of maintenance and merchandise issues
• Deputizing for the Store Manager in case of absence
• Responsible for store operating according to Sephora Audit rules

KPIs

• Stock availability & replenishment efficiency
• Compliance with operational routines
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, CR, number of services
• Inventory on schedule
• Additional tasks related to the daily business

Do not hesitate to apply if you have…

Personal Skills

• Strong leadership and coaching skills
• Customer-focused and business-driven mindset
• Reliable, hands-on, and solution-oriented
• Excellent communication and delegation abilities
• Positive attitude and ability to inspire others
• Structured work ethic

Experience & Technical Skills

• At least 3-4 years' experience in retail, preferably in the beauty sector
• Previous management and team leadership experience and emphatic management style is required
• Enjoy dealing with customers and developing employees
• Analytical and commercial working methods
• Strong hands-on mentality and presence on the sales floor
• Basic knowledge of SAP and Excel is an advantage
• Good knowledge in English and native language of the country
• Acts people oriented
• Shows creativity and drives innovation
• Strives for excellence

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.