Assistant Residence Manager

Yugo; Baiern (VGem Glonn); Vor Ort; AUD 80.000 - 90.000; Vollzeit

Zusammenfassung

An exciting opportunity awaits at a forward-thinking company where Assistant Managers play a crucial role in enhancing student experiences. This dynamic position involves leading a vibrant team to ensure the smooth operation of residences, driving sales, and maintaining high standards of customer service. You'll be at the forefront of creating a welcoming environment for students, managing relationships with local universities, and ensuring all aspects of the residence run seamlessly. If you're passionate about hospitality and eager to make a positive impact, this role is perfect for you!

Leistungen

Annual Discretionary Bonus

Paid Day Off for Wellness ('YuDay')

Social Events

Qualifikationen

• Experience in managing residences or hospitality environments.
• Strong interpersonal skills and a passion for student experiences.

Aufgaben

• Lead and mentor the team to ensure smooth operations.
• Drive sales and marketing activities to maximize occupancy.

Kenntnisse

Interpersonal Skills

Communication Skills

Sales and Marketing

Customer Service

Team Leadership

Ausbildung

Experience in Hospitality or Student Accommodation

Willingness to undertake Carbon Literacy training

Jobbeschreibung

Location: AU-WA-

Overview

Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. #Futureshapers who want to positively influence and shape the lives of others students and Yugoers.

Located in Western Australia, this role requires a hands-on approach to work, ensuring we deliver cost-effective facilities and maintenance services. While being responsible when the City Manager is not on the property, ensuring all aspects of the residence continue running smoothly.

Responsibilities

Reporting to the City Manager, here is a snapshot of what you will do:

1. Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly.
2. Follow up on all sales opportunities and ensure the property is at capacity through short-term and long-term lets.
3. Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential.
4. You have exceptionally high standards, and this is reflected in the overall presentation of the property; you will manage this through regular inspections and working with the facilities team.
5. Manage ‘the good’ and turn around the ‘not so good’ - meaning you will handle complaints and offer excellent customer service to your students.
6. Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers – again here is that winning personality!
7. Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turnaround.
8. Along with the day-to-day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions, and to cooperate with your employer on health and safety matters.
9. You will be required to work 3 weekend days per month, either 8-4 or 12-8 shifts.

Qualifications

Sound good so far? Here’s what you’ll need:

1. Relevant experience supporting the running of a residence within hotels, hospitality, or better yet student accommodation.
2. Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
3. Passion to ensure that students literally have the best experience of their lives whilst living with us.
4. Demonstrates behaviours consistent with our values of integrity, commitment and energy.
5. Experience within a fast-paced, target-driven environment with a strong focus on sales and marketing.

Preferred

1. A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

Benefits

And the benefits? Well, apart from working with an amazing team of people, you will also receive:

1. Competitive salary with annual discretionary bonus.
2. Additional 'YuDay', which is a paid day off every year to spend as you wish to support your wellness journey.
3. Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.

Min: AUD $80,000.00/Yr.

Max: AUD $90,000.00/Yr.