Assistant Manager m/w/d - NOVA, Hollister

Abercrombie & Fitch Co.; Deutschland; On-site; EUR 34,200 - 41,800; Full time

Benefits offered by this job

Quarterly store sales bonus program

Christmas bonus

Indefinite contract

Paid time off

Merchandise discount

Paid volunteer day

Mental health counseling

Annual contribution to private pension insurance

Training and development opportunities

Job summary

AFH Germany GmbH seeks an Assistant Manager in Germany. This role merges business strategy, operations, and creativity, focusing on driving sales through excellent customer service and store management.

Responsibilities include supervising staff, managing payroll, and ensuring seamless operations. Candidates should hold a Bachelor's Degree or have relevant supervisory experience alongside CEFR B2 fluency in English and German. Benefits include quarterly bonuses, paid leave, and career advancement opportunities.

Qualifications

• CEFR B2 fluency in English and German is required.
• Strong communication and interpersonal skills essential.
• Experience in a fast-paced, customer-facing role.

Responsibilities

• Perform opening and closing routines.
• Supervise sales floor and stockroom operations.
• Conduct staffing, scheduling, and payroll management.
• Train and develop non-management staff.
• Analyze reporting to inform decision-making.

Skills

Customer focus

Communication skills

Team-building

Initiative

Detail-oriented

Fashion knowledge

Education

Bachelor’s Degree or one year of supervisory experience

Job description

Job Description

Assistant Manager is a multi‑faceted role that merges business strategy, operations, creativity, and people management. Assistant managers are responsible for driving sales results by analyzing the business and delivering best‑in‑class customer service, overseeing daily store operations—including opening and closing routines—and driving efficiency in all store processes. They apply their creative expertise through floorset updates, styling recommendations, and product knowledge while also leading talent, from recruiting and training to engagement and development.

What You’ll Do

• Perform opening and closing routines.
• Supervise sales floor and stockroom, ensuring excellent customer service and seamless operations.
• Conduct staffing, scheduling, and payroll management.
• Train and develop non‑management staff.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision‑making.
• Protect store assets and perform inventory control.
• Operate register/point‑of‑sale systems.
• Fulfill omni‑channel orders.
• Represent the brand and exemplify company culture and values.

What It Takes

• Bachelor’s Degree or one year of supervisory experience in a customer‑facing role.
• CEFR B2 fluency in English and German, required.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team‑building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail‑oriented.
• Engage in applied learning and proactive thinking.
• Ability to show up in a fast‑paced and challenging environment.

Benefits

• Quarterly store sales bonus program.
• Christmas bonus.
• Indefinite contract (pending completion of a six‑month probationary period).
• Paid time off, increasing with position and seniority.
• Merchandise discount.
• Comp days and floating holiday.
• Paid volunteer day per year.
• Associate assistance program access to free mental and behavioral health counseling.
• Headspace, a science‑based mental health solution app.
• Carrot, a benefit designed to support your parenthood journey.
• Proxalto, annual contribution to a private pension insurance.
• Training and development opportunities for career advancement.
• Global team celebrating you for being yourself.

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You may be contacted by the company to identify the required documents. The starting rate for this position is €38,000.00 annually (the recruiting pay range is €38,000.00 – €38,000.00). The starting rate and range may be modified in the future.

IS AN EQUAL OPPORTUNITY EMPLOYER.