Assistant Manager m/w/d - Ernst August, Hollister

AFH Germany GmbH; Deutschland; Vor Ort; EUR 34.200 - 41.800; Vollzeit

Benefits dieser Stelle

Quarterly store sales bonus

Christmas bonus

Paid time off

Merchandise discount

Paid volunteer day

Mental health support program

Zusammenfassung

AFH Germany GmbH is looking for an Assistant Manager to oversee daily store operations and drive sales results. Your responsibilities will include managing staff, conducting inventory control, and ensuring excellent customer service.

The ideal candidate will have a Bachelor’s degree or equivalent supervisory experience and B2 fluency in English and German. We offer benefits like performance bonuses, paid time off, and training opportunities for career advancement.

Qualifikationen

• Bachelor’s Degree or one year of supervisory experience in a customer-facing role.
• CEFR B2 fluency in English and German required.
• Strong customer focus and knowledge of current fashion trends.

Aufgaben

• Perform opening and closing routines.
• Supervise sales floor ensuring excellent customer service.
• Conduct staffing and payroll management.
• Train and develop non-management staff.

Kenntnisse

Customer service

Team-building

Communication

Fashion trend knowledge

Problem-solving

Ausbildung

Bachelor’s Degree or supervisory experience

Jobbeschreibung

Job Description

Assistant Manager is a multi‑faceted role that merges business strategy, operations, creativity, and people management. Assistant managers are responsible for driving sales results by analyzing the business and delivering best‑in‑class customer service, overseeing daily store operations—including opening and closing routines—and driving efficiency in all store processes. They apply their creative expertise through floorset updates, styling recommendations, and product knowledge while also leading talent, from recruiting and training to engagement and development.

What You’ll Do

• Perform opening and closing routines.
• Supervise sales floor and stockroom, ensuring excellent customer service and seamless operations.
• Conduct staffing, scheduling, and payroll management.
• Train and develop non‑management staff.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision‑making.
• Protect store assets and perform inventory control.
• Operate register/point‑of‑sale systems.
• Fulfill omni‑channel orders.
• Represent the brand and exemplify company culture and values.

What It Takes

• Bachelor’s Degree or one year of supervisory experience in a customer‑facing role.
• CEFR B2 fluency in English and German, required.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team‑building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail‑oriented.
• Engage in applied learning and proactive thinking.
• Ability to show up in a fast‑paced and challenging environment.

Benefits

• Quarterly store sales bonus program.
• Christmas bonus.
• Indefinite contract (pending completion of a six‑month probationary period).
• Paid time off, increasing with position and seniority.
• Merchandise discount.
• Comp days and floating holiday.
• Paid volunteer day per year.
• Associate assistance program access to free mental and behavioral health counseling.
• Headspace, a science‑based mental health solution app.
• Carrot, a benefit designed to support your parenthood journey.
• Proxalto, annual contribution to a private pension insurance.
• Training and development opportunities for career advancement.
• Global team celebrating you for being yourself.

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You may be contacted by the company to identify the required documents. The starting rate for this position is €38,000.00 annually (the recruiting pay range is €38,000.00 – €38,000.00). The starting rate and range may be modified in the future.

IS AN EQUAL OPPORTUNITY EMPLOYER.