Assistant Manager , IT Support

Eastmen Human Resources B.V.; Deutschland; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking an Assistant Manager for its IT Support department. This role is perfect for someone with a strong technical background and excellent problem-solving skills who enjoys leading a team of IT professionals. The Assistant Manager will oversee daily operations, manage troubleshooting efforts, and ensure the efficiency and security of IT solutions. Join a dynamic environment where your expertise will help implement innovative IT strategies and improve overall performance. If you're passionate about technology and leadership, this opportunity is tailored for you.

Qualifikationen

• 5+ years of IT support experience with supervisory skills.
• Proficient in troubleshooting hardware and software issues.

Aufgaben

• Oversee daily IT support operations and manage a team.
• Ensure timely resolution of technical problems and monitor IT infrastructure.

Kenntnisse

Problem-solving

Team Management

Technical Troubleshooting

Leadership

Ausbildung

Bachelor’s degree in Computer Science

Tools

CompTIA certifications

Microsoft certifications

Jobbeschreibung

Assistant Manager – IT Support
Job Description:
We seek an Assistant Manager for our IT Support department.
The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience managing a team of IT professionals.

Responsibilities:
Oversee daily IT support operations, including troubleshooting hardware and software issues.
Manage a team of IT support technicians, providing guidance, training, and performance evaluations.
Ensure timely resolution of technical problems and prioritize tasks effectively.
Collaborate with other departments to implement and maintain IT solutions.
Monitor IT infrastructure and propose improvements for efficiency and security.
Maintain documentation of IT systems and processes.

Qualifications:
Bachelor’s degree in Computer Science or a related field.
Minimum of 5 years of IT support experience, with at least 2 years in a supervisory or assistant manager role.
Proficiency in operating systems, hardware, and software troubleshooting.
Strong leadership and team management skills.
IT certifications (e.g., CompTIA, Microsoft) are a plus.