Assistant Front Office Manager (w/m/d) - Munich

MGT MUCGI; München, Leipzig; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player in hospitality is seeking a dynamic Assistant Front Office Manager to join their team. In this role, you will support the Front Office Manager and ensure a seamless experience for international guests. You will be responsible for the smooth running of check-ins and check-outs while actively promoting hotel services. The company offers a vibrant working environment with opportunities for personal and professional growth, structured training, and attractive employee benefits. If you have a passion for hospitality and exceptional service skills, this is the perfect opportunity for you.

Leistungen

Opportunities for Development and Promotion

Structured Online Training Courses

Regular Staff Appraisals

Flat Hierarchies

Staff Accommodation

Bonus for Referrals

Guaranteed Overtime Compensation

Subsidy for Jobticket Germany

Employee Rates at Hotels

Language Courses

Qualifikationen

• Completed vocational training in the hotel industry.
• Very good knowledge of German and English, both written and spoken.

Aufgaben

• Support Front Office Manager in all organizational matters.
• Ensure smooth check-in/out and actively sell hotel services.
• Coordinate cooperation with other departments.

Kenntnisse

Guest Service Orientation

Communication Skills

Team Coordination

Problem Solving

Ausbildung

Vocational Training in Hotel Industry

Tools

Hotel Management Software

Jobbeschreibung

Your New Workplace

At your new workplace, Hilton Garden Inn Munich City Centre WestandHampton by Hilton, you will benefit from the central location and its modern, urban design. The hotel is not only an attraction for business travelers and tourists, but also offers our employees an attractive working environment. The highlight is the show kitchen in our restaurant 'Alpe Adria'.

Our business hotels offer you the opportunity to join us, to learn continuously and to grow personally and professionally. Join us now, become part of our team as a AssistantFront Office Manager.

Insights

Hilton Garden Inn Munich City Centre West
Hampton by Hilton Munich City Centre West

Your daily business

• You will work closely with the Front Office Manager and support him in all organisational matters at the front office.
• In your shift you will not only be responsible for the smooth running of the check in/out, but also for the active sale of hotel services.
• You are the first point of contact for the wishes and needs of our international guests.
• You are able to efficiently plan the FO team with your experience and knowledge and also introduce new colleagues to the tasks with ease
• You coordinate the cooperation with other departments and implement new projects
• In addition, you have a great capacity for empathy and understand how to look after guests from a wide range of cultures in a cordial and courteous manner.

We offer

• Opportunities for development and promotion
• Structured online training courses for induction
• Regular staff appraisals with potential analysis
• Flat hierarchies
• Staff accommodation for the start
• Bonus for recommending new employees
• Bonus for standing in for colleagues at our other hotel locations
• Guaranteed compensation for your overtime
• Subsidy for the Jobticket Germany
• Employee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton Worldwide
• Discounts for friends and family within our hotel brands and with Hilton Worldwide
• Language courses as required
• Employee events (e.g. summer party or Christmas party)
• 25 % night surcharge
• Numerous internal training opportunities (Hilton University)
• Corporate benefits and Benefits.me program

Our Expectation

• Completed vocational training in the hotel industry
• Confident handling of common hotel software
• Very good knowledge of German and English, both written and spoken
• High guest and service orientation
• Strong communication skills and independence

Contact

You may still have questions. Then contact us in the HR department at [phone] 96 or at [e-mail]. Send us your application in pdf format to [e-mail] (max. 15 MB), or upload your application directly via ourapplicant portal.

Complete application documents not at hand? The resume is sufficient.

Contact Person: Manuel Schmalfeld, Hotel Manager