Area Manager - Hamburg (m/f/d)

LAP Coffee; München, Hamburg; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

LAP Coffee is seeking an Area Manager to lead operations in Hamburg. The role focuses on overseeing store performance, ensuring exceptional customer service, and driving business growth. Candidates should possess significant experience in the retail food and beverage sector, along with a flair for entrepreneurial solutions.

Leistungen

Work closely with experienced Founders

Participation in team events and coffee culture

Support from leading investors

Qualifikationen

• At least 7 years of leadership operational experience in retail F&B.
• Strong familiarity with metrics impacting retail F&B business.
• Experience in coffee industry is a plus.

Aufgaben

• Oversee store operations, staffing, and customer satisfaction.
• Accountable for P&L and financial performance of stores.
• Plan and facilitate area meetings to align team.

Kenntnisse

Leadership

P&L Management

Team Collaboration

Customer Service

Project Planning

Continuous Improvement

Entrepreneurial Mindset

Fluency in English and German

Jobbeschreibung

On-site Hamburg, Germany

We're on a mission to make the speciality coffee experience more affordable, digital, and convenient. In a world where services continue to move into the virtual world, LAP (Life Among People) is bringing back the human touch paired with the personalisation and convenience that modern consumers have gotten used to with digital business.

We're a small but mighty team serving coffees out of our stores in Berlin, Munich and Hamburg and quickly expanding to the rest of Germany. We're looking for an Area Manager in Hamburg to work directly with our Founding Team.

What you'll do:

As an Area Manager at LAP Coffee, you will be instrumental in the success of our brand in the city of Hamburg, where we aim to to become the largest . If you are looking to join at an exciting time and have tons of ownership, impact and visibility, this is the place for you.

You'll be responsible for transforming LAP into the largest coffee retail brand by 2025 and contribute to the opening of our stores in Hamburg. You’ll oversee store operations, including staffing, sales, P&L, and customer satisfaction. Occasionally, you will go behind the counter and motivate the team to deliver exceptional service while driving business growth and profitability.

• P&L ownership: You will be responsible and accountable for overseeing the P&L, financial activities, performance and business strategy of a set of stores.

• Project planning: Agree actions plans for building a business set for growth in collaboration with our Founders and City Manager.

• Team alignment: Plan and facilitate Area Meetings bringing innovative ideas to the table and encouraging and open, honest, and collaborative business planning. You will also create the environment for everyone to succeed supported by a strong succession plan for your area.

• Collaboration: Sharing company initiatives, being a culture ambassador and contributing to building an engaging and inspiring environment.

• Continuous improvement: you’ll drive continuous improvement by meeting quality objectives and standards and coming up with initiatives to make the customer experience at our stores outstanding.

What you bring:

• You bring at least 7 years of leadership operational experience in retail F&B, ideally with a mix of retail food and beverage chains ideally at international level. Experience in the coffee industry will be a massive plus.

• Strong familiarity with the relevant metrics that impact a retail F&B business, how to interpret them and drive action.

• Experience with employee performance management, benefits and incentive programs that contribute to a winning culture..

• You are willing to occasionally travel in order to explore new locations and meet with potential partners.

• Your are entrepreneurial, solution orientated and excited to work on the full-cycle of building a start-up diving into whatever topics need to be done

• You have a creative flair and eye for spotting growth opportunities. You ideate, test and fail fast with working within tight deadlines and budget constraints

• You are fluent in English and German at a professional level.

What we offer:

• Ambitious team: Work closely with our experienced Founderʼs to build and scale an innovative lifestyle consumer coffee brand.

• Fun and passion: Become part of our curious and diverse team cherishing our joint love for good food, regular team events, and coffee culture.

• Exciting industry: Be at the forefront to revolutionize the coffee industry and make speciality coffee affordable and accessible

Backing of leading investors: Join a promising startup early on while relying on the backing of top investors.

To ensure that we provide an inclusive and accessible interview process, please let us know if you require any accommodations or adjustments during the interview due to a disability. Your response will help us support you effectively. (For example, adjustments might include accessibility needs, assistive technology, or extra time for certain tasks)