Applications Specialist DACH MOSAIQ and Monaco (m/w/d)

Elekta; Hamburg; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Elekta, a leader in precision radiation therapy, seeks an Application Specialist to conduct training and provide clinical support on their radiotherapy solutions. This role, primarily home-based with travel, requires bilingual candidates proficient in German and English, with a background in Clinical Physics.

Qualifikationen

• Professionally qualified Clinical Physicist.
• Bilingual in German and English with excellent communication skills.
• Experience in healthcare applications and training.

Aufgaben

• Conduct applications training on radiotherapy solutions.
• Provide clinical support via phone/email or onsite.
• Manage customer evaluation and assessments.

Kenntnisse

Communication

Presentation Skills

Ausbildung

Degree in Clinical Physics

Tools

Microsoft Office

Citrix

CLM systems

Jobbeschreibung

Hamburg, Germany

We don’t just build technology. We build hope.

Elekta is a global company headquartered in Stockholm, Sweden, with offices in 120 countries. We are passionate about advancing precision radiation therapy and profoundly changing cancer care. With a global team of 4,700 employees, we develop outcome-driven and cost-efficient solutions that provide lasting clinical difference. Our solutions are developed through sustainable environmental, social, and governance practices.

Elekta empowers talented individuals to improve, prolong and even contribute to saving patient lives. While we work to provide intelligent and resource-efficient solutions that offer confidence to healthcare providers and patients, among our most satisfying accomplishments is the ongoing personal development of our staff. It can be a rewarding and empowering experience working at the forefront of pioneering medical technology. Many new recruits progress quickly to play pivotal roles in maintaining the pace of innovation that propels Elekta’s success. That’s why we attract some of the world’s finest talent.

What You’ll Do At Elekta

The Application Specialist's will conduct first class applications training on Elekta radiotherapy solutions for both internal and external customers, on the customer site and/or in-house. You will provide excellent Clinical support via phone/email or on site visit, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score.

The job holder will need to be fluent in German and English. The local office is in Hamburg, however applications from candidates based elsewhere in Germany are invited, as this will be more of a “home based” role. You must have the ability and patience to travel both domestically and internationally, this will be 50-60% of the time.

The Application Specialist MOSAIQ and Monaco (m/w/d) responsibilities include:

• Provide excellent Applications training to customers, colleagues and Distributor Specialists –
• Actively contribute to Service delivery to ensure that customer expectations are exceeded
• Actively manage customer evaluation and assessments to allow monitoring the trends in student performance and satisfaction
• Act as a conduit between customers and product development; proactively articulating regional requirements within PCP
• Provide professional Applications assistance and support to Marketing/Sales, R&D and international colleagues –
• Support Marketing/Sales activities at exhibitions, conferences and seminars, when required
• Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction

What You Bring

• Professionally (degree) qualified Clinical Physicist.
• Clinical experience with radiotherapy clinical workflow is advantageous.
• Bilingual in German and English with excellent written and oral skills (including presentation).
• Any additional languages would be a benefit. –
• Strong verbal and written communication skills
• Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable
• Excellent presentation skills (ability to communicate effectively to a group)
• Ability to effectively interact with customers (via phone and face-to-face)
• Experience in healthcare /computer science /adult education to include one year of hardware/software training experience on healthcare/medical applications or other software applications

Hiring process
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, Please note that we do not accept applications by e-mail.

Your Elekta contact
For questions, please contact the responsible Global TA Partner, Joanna Kozyra at [e-mail]. We do not accept applications through e-mail.

We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic