Applications Specialist, Clinical (EMEA)

Indica Labs, Inc.; Berlin; Remote; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

A leading company in biomedical technology is seeking an Applications Specialist to consult with clients and ensure their needs are met with software and services. This role involves extensive customer interaction, training, and requires expertise in digital pathology and strong communication skills. Ideal candidates will be fluent in English and German, and possess a Bachelor's degree in a relevant field.

Qualifikationen

• Fluent in English and German.
• Experience in histopathology, digital pathology, and/or image analysis.
• Two years of sales/applications experience in clinical pathology market.

Aufgaben

• Build and maintain relationships with clinical and non-clinical stakeholders.
• Lead pre-sales demonstrations and coordinate evaluations.
• Provide training for pathology laboratories.

Kenntnisse

Communication

Presentation Skills

Customer Experience

Information Technology

Ausbildung

Bachelor’s Degree in biomedical sciences

Master’s Degree in biomedical sciences

Jobbeschreibung

Classification: Not Applicable to European Postings

Reports To: VP, Clinical Applications

Special Note to Applicants: A minimum requirement of this position is that candidates must be fluent (verbally and in writing) in both English and German.

Summary

The Applications Specialist consults with customers to identify software and service solutions that best satisfy their requirements, liaises with technical solutions/IT and commercial teams to ensure the customer’s needs are met and provides ongoing technical and scientific support and training to customers. This position would suit someone with experience in digital pathology implementation, pathology applications, histotechnology/biomedical science, or lab operations experience.

Duties and Responsibilities

• Build strong, trusting relationships with clinical and non-clinical stakeholders.
• Provide pre-sales demonstrations and support software trials and proof-of-concept studies.
• Lead and coordinate evaluations of opportunities, working with customers and industry partners to determine which packages and solutions will best meet project needs.
• Provide training for pathology laboratories ensuring customers are fully trained on our products.
• Interact with customers to drive continuous improvement and ensure they get the best out of their solution.
• Work closely with the Technical Solutions Team to ensure all customers are provided with after sales support within the KPI’s.
• Communicate information resulting from customer interactions to increase customer satisfaction, product development and sales delivery.
• Support commercial efforts by participating in seminars and tradeshows or giving technical presentations or posters as required.
• Responsible for the appropriate accessing and handling of electronic Protected Health Information (PHI) as outlined by policy and the Health Insurance Portability and Accountability Act (HIPAA)
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice
  
  

Minimum Qualifications

• Bachelor’s Degree (or global equivalent) in business, biomedical sciences or related scientific discipline
• Excellent written and verbal communication skills
• Fluent in English and German languages
• Experience in histopathology, digital pathology, and/or image analysis
• Valid Passport for international travel as required
• This position requires that the candidate can travel to/drive in various locations in Europe
• Authorization to work in the applicant’s current home country (Indica Labs, Inc. does not sponsor work visas)
  
  

Preferred Qualifications

• Preference will be given to individuals currently residing in Germany or Austria
• Master’s Degree (or global equivalent) in business, biomedical sciences or related scientific discipline
• Two (2) years of sales/applications experience in the clinical pathology market
• Experience working with histopathology software systems
• Sales/applications experience in the digital pathology market
• Experience with Health System stakeholder engagement and interactions
  
  

Knowledge, Skills, And Abilities

• Ability to deliver confident presentations to small and large scientific audiences
• Soft skills, with a passion for providing positive customer experience
• Basic skills in Information Technology (IT) and network knowledge
• Ability to manage and quickly shift priorities
• Ability to work autonomously as well as part of a team.
  
  

Location

This is a remote position, located in the employee’s home state or country.

Working Conditions and Physical Effort

• Up to 50% global travel on short notice
• No, or limited physical effort required
• No, or limited exposure to physical risk
• Work is normally performed in a typical interior/office work environment
  
  

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