Application Specialist

TN Germany; Ulm; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking an Application Specialist/Senior Technical Support professional to join their Applications team. This exciting role involves delivering high-level software support for a market-leading data and process analysis tool. You will engage in technical problem-solving, directly influencing customer satisfaction and product reliability. With opportunities for growth, this position offers a competitive salary, a robust employee stock purchase plan, and a commitment to diversity and inclusion. Join a team that values your contributions and fosters a culture of belonging.

Leistungen

Competitive salary

Employee Stock Purchase Plan (ESPP)

30 days holiday annually

Sick child's home care service

Social and leisure activities organized by HR

Qualifikationen

• Strong programming skills and adaptability to evolving environments.
• Experience in troubleshooting and debugging complex systems.

Aufgaben

• Providing technical support and software maintenance.
• Programming and maintaining data interfaces like REST APIs.
• Installing and configuring systems in customer environments.

Kenntnisse

Windows Server environments

Programming

AWS

Azure

SQL Server

MySQL

Oracle

Fluent English

Tools

Java

SQL Server

Jobbeschreibung

Job Description for Application Specialist / Senior Technical Support

Location: Finland - Espoo OR Germany - Raunheim or Ulm

Contract Type: Hybrid Contract - Home & Office Based

Are you an Application Specialist or senior third-line Technical Support professional seeking a new challenge in a growing international business?

We have an exciting opportunity for you to join the Applications team for a market-leading Data and Process Analysis software. You will support leading European and global clients in maximizing the benefits of our Wedge software.

Reporting to our Wedge Supply Manager and collaborating with Application Specialists and Software Engineers, you will deliver high-level software support to end-users, field engineers, technicians, and support personnel. Your role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, sophisticated software, and networked/wireless systems. You will be instrumental in resolving issues unresolved by primary support.

About Trimble Wedge

Trimble Wedge is a premier process data analytics tool designed to improve industrial plant efficiency. With 25 years of high customer satisfaction, Wedge has earned the trust of industry leaders worldwide.

Your Responsibilities

As an Application Specialist, you will engage in technical problem-solving, directly influencing customer satisfaction and product reliability. You will work with various technical professionals, gaining insights into complex systems and enhancing your problem-solving and communication skills. Your efforts will help maintain the high quality and reliability of our Wedge products.

Daily Activities

• Providing technical support and software maintenance
• Programming and maintaining data interfaces (OPC, databases, REST APIs, ODBC, etc.)
• Installing and configuring systems in customer environments

Our software primarily uses Java and SQL Server, operating mainly in Windows environments.

Required Skills and Experience

• Knowledge of Windows Server environments
• Programming experience
• Knowledge of AWS and Azure (advantageous)
• Familiarity with databases like SQL Server, MySQL, Oracle (advantageous)
• Fluent in English (written and spoken); other languages are a plus
• Strong programming skills and adaptability to evolving environments

What We Offer

• Competitive salary with growth opportunities
• Employee Stock Purchase Plan (ESPP)
• 30 days holiday annually
• Sick child's home care service
• Social and leisure activities organized by our HR team

Our Commitment to Diversity and Inclusion

We celebrate differences and see diversity as our strength. We actively promote inclusivity, ensuring our community reflects our customers and workplaces worldwide. We have programs to make everyone feel seen, heard, and valued, fostering a sense of belonging regardless of background or identity.