Application Manager ServiceNow (m/f/d)

Nordex Group; Hamburg; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in the renewable energy sector seeks a ServiceNow Consultant for its international team. This role involves ownership of the ServiceNow platform, enhancing processes, and collaboration within a global IT department. Candidates should have relevant experience and a customer-focused approach, with opportunities for hybrid work.

Qualifikationen

• At least 3-5 years of relevant experience in IT management of enterprise applications.
• Technical knowledge of ServiceNow, especially in ITSM, ITOM, CSM.
• Knowledge of support processes (ITIL) and project management (PRINCE2).

Aufgaben

• Ownership and improvement of the ServiceNow platform.
• Backlog management and implementation of new workflows.
• Steering ServiceNow-related projects and managing integrations.

Kenntnisse

Customer-oriented approach

Problem-solving

Project management

Ausbildung

University degree in Computer Sciences, Mathematics, Business Administration

Tools

ServiceNow

Jobbeschreibung

Join our dynamic and international team for ServiceNow that is responsible for our growing global ServiceNow cloud-based platform with more than 2,500 users. Be part of our success story, taking ownership and empowering our business to deliver excellence. This position combines business consulting, IT, platform responsibility, and close collaboration within our global IT department.

YOUR TASKS

• Ownership and continuous improvement of our ServiceNow platform (supporting business and IT processes)
• Backlog management and requirements analysis for new ServiceNow workflows, project preparation & implementation
• Steering of ServiceNow-related projects as well as Change & Release Management
• Monitoring, troubleshooting, and enhancement of integrations to other IT services, e.g., SAP
• 2nd Level support of the platform and coordination of external support and development teams
• Maintaining a close relationship with our business key users and stakeholders
• Development of user training concepts and documentation
• Continuous knowledge improvement of ServiceNow-related technology, standards, and best practices

YOUR PROFILE

• University degree in Computer Sciences, Mathematics, Business Administration, or other equivalent education
• At least 3-5 years of relevant experience in IT, e.g., management of enterprise applications in a cloud environment, preferred ServiceNow
• Technical knowledge of ServiceNow is a benefit, in particular ITSM, ITOM, and CSM
• You have a passion for a customer and result-driven way of working
• Knowledge in support processes (ITIL) and project management methodology (PRINCE2) are additional benefits
• You prefer a hybrid work model with 2-3 days per week at the office in Hamburg, Pamplona, or Madrid, and the rest working remotely
• Excellent skills in English (German, Spanish, or other languages are additional benefits)

YOUR BENEFITS

In addition to the opportunity to make our world a little more sustainable, we offer you:

*Some offers may vary by location

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected classes and are in full compliance with all federal and state laws.

Severely disabled applicants and applicants of equal status will be given special consideration in the event of equal suitability. Employment is also possible on a part-time basis in principle.