Application Manager ServiceNow (m/f/d)

Nordex SE; Hamburg; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Une entreprise de l'industrie éolienne recherche un spécialiste ServiceNow pour son équipe dynamique. Le candidat retenu sera responsable de la gestion et de l'amélioration de la plateforme ServiceNow, travaillant en étroite collaboration avec les utilisateurs clés et les parties prenantes. Expérience en gestion de projet et technique ServiceNow sont un plus. Cette position est permanente et à temps plein, offrant un environnement de travail international et des opportunités de croissance.

Qualifikationen

• 3-5 ans d'expérience pertinente dans le secteur IT.
• Connaissances techniques de ServiceNow souhaitées.
• Compétences excellentes en anglais.

Aufgaben

• Gestion et amélioration continue de la plateforme ServiceNow.
• Analyse des exigences pour de nouveaux workflows.
• Soutien de 2e niveau de la plateforme.

Kenntnisse

Gestion de projet

ITIL

Gestion des applications

ServiceNow

Résultats clients

Ausbildung

Diplôme universitaire en informatique, mathématiques ou administration des affaires

Jobbeschreibung

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DEPARTMENT: IT / SAP

Join our dynamic and international team for ServiceNow that is responsible for our growing global ServiceNow cloud based platform with more than 2,500 users. Be part of our success story, taking ownership and empowering our business to deliver excellence. This unique position combines business consulting, IT, platform responsibility and close collaboration within our global IT department.

YOUR TASKS

Ownership and continuous improvement of our ServiceNow platform (supporting business and IT processes)

Backlog management and requirements analysis for new ServiceNow workflows, project preparation & implementation

Steering of ServiceNow related projects as well asChange & Release Management

Monitoring, troubleshooting and enhancement of integrations to other IT services, e.g. SAP

2nd Level support of the platform and coordination of external support and development teams

Maintaining a close relationship with our business key users and stakeholders

Development of user training concepts and documentation

Continuous knowledge improvement of ServiceNow related technology, standards, and best practices

YOUR PROFILE

• University degree in Computer Sciences, Mathematics, Business Administration, or other equivalent education
• At least 3-5 years of relevant experience in IT, e. g. management of enterprise applications in a cloud environment, preferred ServiceNow
• Technical knowledge of ServiceNow is a benefit, in particular ITSM, ITOM and CSM
• You have a passion for a customer and result driven way of working
• Knowledge in support processes (ITIL) and project management methodology (PRINCE2) are another benefit
• Excellent skills in English (German, Spanish or other languages are an additional benefit)

published: 09.07.2024

to be filled asap

Fulltime, permanent position

Specialist II - III (Germany)

Manager: Martin Will

Dept: Global Application Services

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.

Severely disabled applicants and applicants of equal status will be given special consideration in the event of equal suitability.In principle, employment is also possible on a part-time basis.

ABOUT THE NORDEX GROUP

The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40years. With more than 57GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex

We look forward to receiving your application!To make it more convenient for you, we are happy to receive your application without a cover letter.