Application Manager CRM Solutions

WHH Uganda - Welthungerhilfe; Bonn; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Fair Compensation

Work-Life Balance

Modern & Agile Work Environment

Personal & Professional Growth

Team

Diversity & Inclusion

Job summary

Welthungerhilfe is seeking an Application Manager for CRM Solutions in Bonn or Berlin to oversee SAP-based MFPlus, drive adoption of DynaCampaign, and coordinate CRM tools across marketing, finance, IT, and partners. The role emphasizes process improvement, data quality, and training to support our mission of ending global hunger.

You will liaise with stakeholders, manage vendors, and ensure reliable system operations while expanding capabilities across the donor and campaign management

Qualifications

• Degree in Business Informatics, Business Administration, Marketing or a comparable qualification.
• 1–3 years of professional experience in application management, CRM administration, or process support, ideally in a non-profit or service-oriented environment.
• Experience with CRM or campaign management systems such as Dynacampaign, MFPlus, Pipedrive, or SAP.
• Good understanding of donor management, fundraising, or campaign management processes is an advantage.
• Ability to translate business needs into system requirements and communicate with stakeholders.
• Proactive, analytical, and structured work approach with cross‑department coordination.
• Willingness to grow CRM expertise, especially in DynaCampaign, and become a subject expert for MFPlus.
• Fluent in German and English (spoken and written).

Responsibilities

• Own and manage the operation, administration, and continuous improvement of our SAP-based donor accounting and CRM solution MFPlus, ensuring system availability and alignment with business requirements.
• Drive development of the marketing and CRM landscape, including DynaCampaign, Pipedrive, and Inxmail, coordinating enhancements and automating adoption.
• Ensure high data quality and reliable interfaces between CRM, SAP ECC, and connected systems through monitoring and maintenance.
• Analyze CRM-related processes across donor management, campaign management, and relationship management; translate requirements and optimize processes with stakeholders.
• Manage external vendors and support partners, monitor service quality and coordinate maintenance and releases.
• Maintain system documentation, prepare user guides, and deliver training and knowledge-sharing for key users and end users.

Skills

Requirements translation

Stakeholder communication

Proactive/analytical

Project coordination

Education

Business informatics/Administration/Marketing degree

Tools

Dynacampaign

MFPlus

Pipedrive

SAP

Job description

Career Opportunities: Application Manager CRM Solutions (14424)

Requisition ID 14424 - Posted 06/22/2026 - Bonn - Full Time

Job Description Print Preview

Are you looking for a meaningful job where you can invest your skills, passion, and time in an impactful way? Do you want to work for an organization that is dynamic, goal-driven, and dedicated to making a difference? Welcome to Welthungerhilfe! As one of Germany’s largest and most respected private organizations in development cooperation and humanitarian aid, we are committed to driving positive change. We operate independently from religious and political influences, ensuring that our actions are always guided by strong ethical principles. Through embracing innovation we strive to become a data‑mature, human‑driven organization that continuously improves the way we work.

Our vision: "Zero Hunger on a Healthy Planet." Join us in creating a world where everyone has access to food while ensuring a sustainable future for our planet. If you are ready to make an impact, we look forward to receiving your application!

Application Manager CRM Solutions

in Bonn or Berlin

The position is to be filled as soon as possible, with a contract duration of two years. At the end of the initial two‑year contractual period, there are good prospects for conversion of the contract from a fixed‑term to an open‑ended employment contract. Employment location will be Bonn or Berlin, Germany.

Digital transformation is changing the way we work and collaborate. To strengthen Welthungerhilfe's digital backbone, we are modernizing our CRM landscape — enhancing our current SAP‑based solution with cloud‑based platforms such as Dymatrix DynaCampaign and Pipedrive. To support this journey, we are looking for an engaged and analytical Application Manager – CRM Solutions to join our Business Solutions team and our cross‑departmental CRM project.

In this role, you will ensure the reliable operation of our existing CRM tools, notably MFPlus, while actively contributing to the further adoption of our new, cloud‑based campaign management solution DynaCampaign. You will work at the intersection of marketing, finance, IT, and external service providers, helping us build efficient, integrated, and sustainable systems that support Welthungerhilfe's mission to end global hunger.

Your responsibilities

• You own and manage the operation, administration, and continuous improvement of our SAP‑based donor accounting and CRM solution MFplus, ensuring system availability, reliability, and alignment with business requirements
• You drive further development of the marketing and CRM application landscape, including Dymatrix DynaCampaign, Pipedrive, and Inxmail, by coordinating process enhancements, supporting new functionalities, and driving automation and user adoption
• You ensure high data quality and the reliable operation of interfaces between CRM, SAP ECC, and other connected systems through effective monitoring, maintenance, and issue resolution
• Together with our Domain Data Owner and Process Owner Marketing, you analyze CRM‑related business processes across donor management, campaign management, and relationship management, and collaborate with business stakeholders to identify optimization opportunities, improve process efficiency, and increase automation. You act as the primary liaison between business users, project teams, external partners, and service providers, translating business requirements into system improvements and ensuring consistent service delivery
• You manage external vendors and support partners, monitor service quality and system performance, and coordinate maintenance activities and release implementations
• You maintain system documentation, prepare user guides, and deliver training and knowledge‑sharing activities for key users and end users

Your profile

• You have a degree in Business Informatics, Business Administration, Marketing or a comparable qualification
• You have 1–3 years of professional experience in application management, CRM administration, or process support, ideally in a non‑profit or service‑oriented environment
• You bring experience with CRM or campaign management systems such as Dynacampaign, MFPlus, Pipedrive, or SAP
• Good understanding of donor management, fundraising, or campaign management processes is an advantage
• You have a talent to translate business needs into system requirements and communicate effectively with both business and technical stakeholders
• You are proactive, analytical, and structured in your work and enjoy coordinating between departments and external partners and take ownership for moving initiatives, requirements, and improvements from idea to implementation
• You are motivated to grow your CRM expertise, especially in DynaCamapaign, and are driven to become a subject expert for our legacy system MFPlus
• You are fluent in German and English (spoken and written) and can communicate confidently with stakeholders, users, and external partners in both languages

What we offer

• Fair Compensation: A fair and equal remuneration based on a transparent salary scale.
• Work-Life Balance: Enjoy flexible working arrangements to support a balanced lifestyle.
• Modern & Agile Work Environment: Be part of a forward thinking organization that fully embraces digitalization and innovation across all areas.
• Personal & Professional Growth: Access diverse learning and development opportunities to advance your career.
• Team: Join our dedicated and diverse teams, where passion, expertise, and joy come together to create a better world.
• Welthungerhilfe values diversity and ensures an inclusive, non‑discriminatory working environment. We welcome applications from suitably qualified people from all sections of the community.

Our Projects

We fight against hunger and poverty by implementing projects in numerous countries.

Our Strategy

"Zero Hunger on a Healthy Planet"

Transparency and Quality

Welthungerhilfe, its employees, as well as its partners commit to transparency and quality.