CRM Consultant (f/m/x)

Netconomy; Dortmund; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible working models

Onboarding & training

Company Summit

Social events

Meal allowance

Mobility support

Zusammenfassung

NETCONOMY is seeking a CRM Consultant to advise customers on implementing CRM solutions at operative and strategic levels. You will work with SAP Sales/Service Cloud and shape solution design from pre-sales through implementation.

You will document requirements in workshops, help configure CRM systems, and assist integration with ERP and other CX products. Fluency in German and English is expected, with travel about 15–20% of time.

Qualifikationen

• 3+ years of professional experience working with CRM solutions such as Salesforce, Microsoft Dynamics, SAP C4C or similar.
• Strong business understanding of sales and service processes (lead to cash and ticket lifecycle).
• Knowledge of cloud technologies, integration methods (e.g., REST APIs), and data modeling.
• Excellent communication skills in German and English (min. B2 levels).
• Strong intercultural competencies and a willingness to travel (approx. 15% to 20% of your working time).

Aufgaben

• Strategically accompany customers from the pre-sales phase, through solution design, to the implementation in the project.
• Prepare the problem space with workshops: document and analyze requirements, and transform them into innovative solutions.
• Support the configuration and adaptations of CRM solutions such as SAP Intelligent Sales/Service Cloud.
• Support the development team in developing integration scenarios for the CRM solution into the customer’s existing system landscape.
• Pursue integrated solutions with other customer experience products and ERP-systems

Kenntnisse

CRM solutions

Salesforce

Microsoft Dynamics

SAP C4C

REST APIs

System architecture

German-English communication

Travel willingness

Tools

SAP Intelligent Sales/Service Cloud

Jobbeschreibung

Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions.

YOUR JOB

As CRM Consultant you are responsible for advising new and existing customers on both operative and strategic levels regarding the implementation of CRM solutions. For example, you will work with the newly developed Sales and Service Cloud products from SAP.

Your Job´s Key Responsibilities Are

• Strategically accompanying customers from the pre-sales phase, through solution design, to the implementation in the project


• Preparing the problem space together with the customer in workshops: documenting and analyzing the requirements, as well as transforming them into innovative solutions


• Supporting the configuration and adaptions of CRM solutions such as SAP Intelligent Sales / Service Cloud


• Supporting the development team in developing integration scenarios for the CRM solution into the customer´s existing system landscape


• Pursuing integrated solutions with other customer experience products and ERP-systems

Your Skills

• 3+ years of professional experience working with CRM solutions such as Salesforce, Microsoft Dynamics, SAP C4C or similar


• 3+ years of professional experience in applying technical solutions and designing system architectures


• Strong business understanding of sales and service processes (lead to cash and ticket lifecycle)


• Knowledge of cloud technologies, integration methods (e.g., REST APIs), and data modeling


• Excellent communication skills in German and English (min. B2 levels)


• Strong intercultural competencies and a willingness to travel (approx. 15% to 20% of your working time)


• Ability to break down complex issues and communicate them clearly and understandably (for example, in conducting customer training)


• SAP Service or Sales Cloud certification or similar CRM certifications would be desirable

OUR OFFER

While we’re one company, each location has unique aspects and benefits. Here’s a glimpse of what to expect:

• Flexible Working Models: Early bird or night owl? Thanks to our flexible working models, you start your workday when and where it fits you best. Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.


• Career Development and Onboarding: Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our People Enablement team will support you in finding the best solution for you!


• Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.


• Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.


• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.


• Mobility Support: Choose eco-friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.