Application Customer Training Specialist (m/f/d)

SLM Solutions; Lübeck; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

37.5 hours/week

30 days of holiday

Holiday pay

13th salary

Mobile work

Flexible working hours

Company pension plan

Kindergarten subsidy

Jobrad

Corporate Benefits

Wellpass fitness network

Job summary

Nikon SLM Solutions AG is seeking a Customer Application Training Specialist within the Application Engineering team. You will own customer-facing application training, manage training requests, and build scalable digital self-learning modules across sites including Nikon SLM facilities and customer locations.

You will develop curricula on LPBF fundamentals, design customized curricula, and educate customers on process parameters, DfAM, and application workflows. Travel of 30–50% is expected.

Qualifications

• Master's degree in engineering or equivalent.
• At least 2 years of additive manufacturing experience on L-PBF systems.
• Experience with customer application engineering or technical sales.
• Strong communication and collaboration in international settings.
• Fluency in English; willingness to travel 30–50%.

Responsibilities

• Serve as the primary application training contact for customers and Sales.
• Develop standard and customized training curricula for LPBF.
• Lead digital transformation of training into self-paced modules.
• Create training materials with cross-functional teams.
• Deliver instructor-led trainings, workshops, and demos at various sites.
• Track training metrics and drive program improvements.

Skills

Training coordination

LPBF knowledge

Customer training

Educational design

English fluency

Travel readiness

Education

Master's degree in engineering

Tools

LPBF build prep software

Job description

BENEFITS:

• collective agreement of the chemical industry
• 37,5 hours/week
• 30 days of holiday
• holiday pay
• 13th salary
• mobile work
• flexible working hours
• company pension plan
• kindergarten subsidy
• Jobrad
• Corporate Benefits
• Corporate fitness network Wellpass

POSITIONDESCRIPTION:

As a Customer Application Training Specialist embedded within the Application Engineering team, you will be the dedicated owner of all customer-facing application training. In this role, you will act as the primary interface for customer and sales training inquiries, drive the development and maintenance of standard and customized application training courses, and lead our transition toward scalable digital self-learning modules. The Application Engineering team will support you with holding trainings.

• Serve as the primary application training contact for external customers and internal Sales teams, managing incoming training requests, assessing customer skill levels, and defining appropriate learning paths and expectations
• Develop deep expertise in LPBF fundamentals, including process physics, process-material interactions, material behavior, and application development methodologies
• Lead the creation, expansion, and continuous improvement of standard customer training programs while developing customized curricula tailored to specific customer applications and business needs
• Qualify and collaborate with external partners which can support NSLM with customer trainings topics in the area of application engineering
• Create and maintain training materials in close collaboration with the Product Management, Engineering and Service organization and other technical subject matter experts to ensure consistent and high-quality customer education
• Drive the digital transformation of training programs by converting traditional classroom content into scalable self-paced learning modules, virtual workshops, and online certification programs to increase customer accessibility and improve organizational efficiency
• Deliver instructor‑led classroom training, hands‑on workshops, machine demonstrations, and interactive digital learning sessions at customer sites, Nikon SLM facilities, and remote locations
• Train customers in:
  • Design for Additive Manufacturing (DfAM)
  • LPBF fundamentals and process understanding
  • Build preparation and job setup
  • Support with strategy creation and optimization
  • Process parameter adjustments and optimization
  • Application development workflows
  • Part evaluation and application assessment methods
  • Process qualification and validation methodologies
  • Quality assurance principles
  • Industrialization and serial production readiness
• Educate customers on material fundamentals, process-property relationships, and key considerations for achieving desired performance characteristics
• Support customer onboarding and capability development throughout the machine lifecycle, enabling customers to successfully adopt additive manufacturing technologies
• Conduct technical demonstrations to showcase application capabilities, workflow efficiency, and production outcomes
• Lead customer workshops, training events, technology days, and company tours
• Establish and maintain feedback mechanisms to systematically collect customer input, evaluate training effectiveness, identify knowledge gaps, and drive continuous improvement of training programs
• Track training performance metrics and customer satisfaction to ensure measurable business impact and enhanced customer success
• Collaborate with Sales, Application Engineering, Materials Development, Service, and Product Management teams to align training strategies with customer and business objectives

QUALIFICATIONS AND REQUIREMENTS:

• Master's degree required (or equivalent certification) in an engineering field
• At least 2 years of business experience in additive manufacturing on L-PBF systems
• Experience in working with customers in the area of application engineering or technical sales
• Professional experience in data preparation, Simulation or LPBF Monitoring (nice to have)
• Deep understanding of Build preparation for LPBF
• Deep knowledge of different build preparation software solutions
• Open communication and networking skills
• Excellent collaboration and communication skills, with experience working in an international environment
• Strong understanding of manufacturing processes, materials, and design for additive manufacturing (DfAM)
• Experience interacting directly with customers in a technical or commercial environment
• Strong analytical and problem-solving skills
• Excellent presentation and communication abilities
• Ability to manage multiple customer projects simultaneously
• Willingness to travel as required, 30-50%
• Fluency in English

YOUR NEW WORKPLACE:

We offer you a versatile and responsible scope of duties in a global business. You can expect colleagues on an equal footing, flat hierarchies, a strong team spirit and a "can do" working atmosphere.

We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.

We are a company of diversity, tolerance and openness. That is why we want people of all ages and disabilities, religions, sexual orientations and identities, ethnic origins, nationalities and genders to find their employer in us.

Do you want to change the future of additive manufacturing and become part of our success story?

WHO WE ARE:

Nikon SLM Solutions AG is one of the world's leading companies in additive manufacturing. Our Selective Laser Melting machines enable the fast, reliable and cost-effective production of high-quality metal components. With our more than 700 employees from over 35 nations, we are revolutionizing additive manufacturing and are a partner at eye level for our renowned customers, e.g. from the aerospace industry, the energy sector, healthcare or the automotive sector.

Nikon SLM Solutions AG is headquartered in Lübeck, Germany, with offices in France, India, Italy, Singapore, South Korea, Canada and the United States.