Application Customer Engagement Leader (m/f/d) - Turkish Speaker

SLM Solutions; Lübeck; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

37.5h week

30 days holiday

Holiday pay

13th salary

Mobile work

Flexible hours

Company pension

Kindergarten subsidy

Jobrad

Corporate Benefits

Wellpass fitness

Job summary

Nikon SLM Solutions AG in Lübeck, Germany, seeks an Application Customer Engagement Leader to bridge Sales and ADE, qualifying customer needs and turning them into structured engineering scopes for delivery. You will drive high-impact technical outcomes and support capital equipment opportunities.

The role requires engineering expertise, strong communication, and travel up to 50%. You will engage with international customers and collaborate across teams to deliver robust business cases and

Qualifications

• Master’s degree in engineering or equivalent certification
• 2+ years of business experience in additive manufacturing on L-PBF systems
• Experience with customers in application engineering or technical sales
• Open communication and networking skills
• Excellent collaboration and communication in an international environment

Responsibilities

• Support Sales in identifying and developing LPBF opportunities
• Act as primary technical contact for customers during pre-sales
• Lead technical discussions, workshops and application reviews
• Translate customer requirements into technical solutions and value propositions
• Coordinate benchmark projects from planning to final reporting
• Present results to customers and internal stakeholders

Skills

Open communication

Collaboration

Analytical skills

Presentation skills

Project management

Travel readiness

Turkish language

English language

Education

Master’s degree in engineering

Job description

BENEFITS:

• collective agreement of the chemical industry
• 37,5 hours/week
• 30 days of holiday
• holiday pay
• 13th salary
• mobile work
• flexible working hours
• company pension plan
• kindergarten subsidy
• Jobrad
• Corporate Benefits
• Corporate fitness network Wellpass

POSITIONDESCRIPTION:

As an Application Customer Engagement Leader (CEL), you serve as the technical co-pilot to the Sales organization and the primary bridge to the Application Development Engineers (ADE). Combining commercial senses with sound technical expertise, you qualify complex customer requirements, translate commercial opportunities into structured engineering scopes for ADE, and collaborate with ADE to deliver high-impact technical outcomes - such as benchmark builds and business case analyses - that drive compelling customer value propositions aligned with the sales strategy.

• Support Sales Account Managers in identifying, qualifying, and developing LPBF business opportunities
• Act as the primary technical contact for customers during the pre-sales process
• Build trusted relationships with customer engineering, manufacturing, and management teams
• Lead technical discussions, workshops, and application reviews with customers
• Translate customer requirements into technical solutions and compelling value propositions
• Technical and Commercial Evaluation
• Evaluate opportunities for cost reduction, performance improvement, and supply chain optimization through additive manufacturing
• Perform technical and economic evaluations to support capital equipment sales
• Develop customer-specific business case analyses and presentations
• Recommend suitable machines, material, and process configurations
• Define customer requirements for Business Case Analyses (BCA) and Benchmark (BM) studies
• Project Execution and Communication
• Coordinate customer benchmark projects from planning through final reporting
• Deliver tailored consulting services and workshops at Nikon SLM Solutions and customer sites
• Present technical results and recommendations to customers and internal stakeholders
• Represent Nikon SLM Solutions in customer meetings, technical workshops, and relevant industry conferences
• Expertise and Continuous Improvement
• Maintain expert knowledge of LPBF materials, applications, and industry trends
• Support the development of application guidelines, best practices, and technical documentation
• Contribute to the continuous improvement of application development methodologies
• Work closely with Application Development Engineer by serving as the primary and strategic interface between external customers and internal Application Development Engineers

QUALIFICATIONS AND REQUIREMENTS:

• Master’s degree required (or equivalent certification) in an engineering field
• At least 2 years of business experience in additive manufacturing on L-PBF systems
• Experience in working with customers in the area of application engineering or technical sales
• Professional experience in data preparation, Simulation or LPBF Monitoring (nice to have)
• Open communication and networking skills
• Excellent collaboration and communication skills, with experience working in an international environment.
• Strong understanding of manufacturing processes, materials, and design for additive manufacturing (DfAM)
• Experience interacting directly with customers in a technical or commercial environment
• Strong analytical and problem-solving skills
• Excellent presentation and communication abilities
• Ability to manage multiple customer projects simultaneously
• Willingness to travel as required, 30-50%
• Fluency in Turkish & English

YOUR NEW WORKPLACE:

We offer you a versatile and responsible scope of duties in a global business. You can expect colleagues on an equal footing, flat hierarchies, a strong team spirit and a "can do" working atmosphere.

We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.

We are a company of diversity, tolerance and openness. That is why we want people of all ages and disabilities, religions, sexual orientations and identities, ethnic origins, nationalities and genders to find their employer in us.

Do you want to change the future of additive manufacturing and become part of our success story?

WHO WE ARE:

Nikon SLM Solutions AG is one of the world's leading companies in additive manufacturing. Our Selective Laser Melting machines enable the fast, reliable and cost-effective production of high-quality metal components. With our more than 700 employees from over 35 nations, we are revolutionizing additive manufacturing and are a partner at eye level for our renowned customers, e.g. from the aerospace industry, the energy sector, healthcare or the automotive sector.

Nikon SLM Solutions AG is headquartered in Lübeck, Germany, with offices in France, India, Italy, Singapore, South Korea, Canada and the United States.