AOG Management Customer Resolution Manager (dfm)

Airbus; Hamburg; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global aerospace services company in Hamburg is seeking a professional for the AOG Management team. The role involves providing operational leadership and managing complex aircraft recovery cases worldwide. Candidates should have a background in Business or Engineering with significant experience in logistics, along with strong problem-solving and communication skills. This position requires shift work in a dynamic, international environment and offers a hybrid working model with competitive benefits.

Leistungen

Flexible working arrangements

Health insurance

Personal development opportunities

Qualifikationen

• Significant experience in logistics or supply chain, ideally within the aviation industry.
• Ability to manage a shift and motivate a team.
• Proactive out-of-the-box approach to finding solutions.

Aufgaben

• Provide functional guidance and operational leadership to the AOG Team.
• Lead the assigned shift managing complex cases.
• Manage customer material orders from processing to delivery.
• Ensure excellent customer service and improve satisfaction.

Kenntnisse

Logistics expertise

Problem-solving

Team management

Communication skills (English)

Ausbildung

Background in Business or Engineering

Jobbeschreibung

Job Description

You will become a member of Satair the largest Airbus Services company providing Airbus spares and services to all Airbus customers on this earth and maybe in future even further. Satair AOG Management is located in Hamburg and Washington and counts approx. 50 team members. AOG Management Hamburg serves customers in Europe Middle East Africa and Asia Pacific.

Check out what the Satair AOG Management Team and our stakeholders do @ and

What can you expect

• Find alternative solutions to all kind of AOG situations to recover customers aircraft around the world
• Cater for a round the clock AOG spares support
• Work with a very dynamic team in a very international environment
• Manage a different case every day routine is not part of the job!

What's in it for you

Here is a selection of some of the benefits we offer our employees. Local benefits may vary.

Competitive Remuneration

• Work / Life Balance : Hybrid Working flex-time maternity / paternity leave job sharing
• Personal Development : Personalized development plans large portfolio of learning solutions & lots of internal mobility opportunities
• Health & Wellbeing : Health insurance well-being programs

How you will contribute to the team

• You will provide functional guidance and operational leadership to the AOG Team.
• You will lead the assigned shift taking charge of complex and high-priority cases.
• You will effectively balance and prioritize the daily workload for your shift contributing to shift planning.
• You will drive the future challenge the As-Is and define our To-Be.

Your Tasks and Responsibilities

• You will manage the full lifecycle of customer material orders from initial processing and administration to final delivery for airlines MROs and other partners.
• You will source and expedite parts from partner companies overseeing procurement activities and elevate if needed. You will also initiate withdrawal processes from production lines external suppliers or global warehouses when necessary.
• Facilitate the timely global delivery of spare parts and services utilizing technical and commercial data.
• You will be responsible for maintaining high standards of customer service by providing excellent responses to inquiries from all customers both internal and external regarding spare parts and Satair / Airbus services.
• You will actively improve customer satisfaction and enhance internal communication.
• You will deliver an exceptional customer experience.

This position requires shift work on a 24 / 7 pattern including weekends nights and bank holidays. (35 hours / week 2.5 hours due to the shift model total is 37.5 hours / week).

Your Profile

• You are an expert. You have a background in Business or Engineering and significant experience in logistics or supply chain ideally within the aviation industry.
• You are a leader. You are a self-motivated team player who can independently manage a shift motivate your team and ensure smooth operations especially during critical AOG cases.
• You are a problem-solver. You thrive on challenges and have a proactive out-of-the-box approach to finding solutions for our customers and handling unforeseen issues. You are comfortable juggling changing priorities and complex data.
• You are a great communicator. You have an energetic and collaborative work style and superior written and verbal communication skills in English.
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Satair is striving for a culture of diversity and inclusiveness with continuous learning speak up listen up and act with integrity and respect. So we welcome any application independent from the social and cultural background gender age disability sexual orientation or religion of the applicant.

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock driving innovation and contributing to aviations digital and sustainable transformation.

With our global functional organisation spanning 11 sites and locations worldwide and a team of over 1900 people supporting a $3.3 billion turnover you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

If you want to know more about our business have a closer look at our website or check out our SATAIR Youtube Channel at job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company : Airbus Operations GmbH

Employment Type : Permanent

Experience Level : Professional

Job Family : Material Support & Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Required Experience : Manager

Vacancy : 1