Anlagenmechaniker SHK (m / w / d) - Region Düsseldorf

Thermondo; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen erfahrenen Business Consultant, der für die erfolgreiche Implementierung und den Ausbau von Softwarelösungen verantwortlich ist. In dieser spannenden Rolle arbeiten Sie eng mit bestehenden Kunden zusammen, um deren Geschäftsprozesse zu analysieren und maßgeschneiderte Lösungen zu entwickeln. Sie werden die Möglichkeit haben, Ihre Fähigkeiten in der Modebranche einzusetzen, während Sie Kunden bei der Optimierung ihrer Systeme unterstützen. Wenn Sie eine Leidenschaft für den Erfolg von Kunden haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Qualifikationen

• Mindestens 5-8 Jahre Beratungserfahrung in der Modebranche erforderlich.
• Starke IT-Kenntnisse, insbesondere in MS Office, Confluence und Jira.

Aufgaben

• Durchführung von Kundenanalysen zur Verbesserung von Systemen und Prozessen.
• Präsentation von Lösungsvorschlägen und Empfehlungen an Kunden.
• Schulung der Kunden in der C8-Lösung gemäß den Schulungsangeboten.

Kenntnisse

Beratungserfahrung in der Modebranche

Kommunikationsfähigkeiten

IT-Kenntnisse

Projektmanagementfähigkeiten

Problemlösungsfähigkeiten

Training und Präsentationsfähigkeiten

Business Process Mapping

Konfliktmanagement

Ergebnisseorientierung

Ausbildung

Bachelor in einem relevanten Bereich (Mode, Industriedesign, Betriebswirtschaft)

Tools

MS Office

Confluence

Jira

Jobbeschreibung

About the Team : The Customer Success team is responsible to ensure the successful adoption and expansion of our software solutions within our existing customer base and to secure high customer satisfaction and retention rates.

The Business Consultant will conduct customer business process analysis, help customers with system and process improvements, “health checks”, information modeling, mapping to Centric 8 configurations, provide customer guidance on process-system alignment practices, process-system validations, training, and ongoing customer care.

Scope : Central Europe Existing customer base. Involved after the initial project with a customer has been finalized.

Main Responsibilities :

1. Meet with assigned customers to perform an initial assessment of their situation.
2. Collect information about the customers’ business processes, IT landscape, and data usage through a variety of methods (business process analyses, interviews, surveys, reports, RFI).
3. Analyze and interpret processes and data to identify weaknesses and problems, and understand the root causes.
4. Identify use cases and create concept papers.
5. Formulate and document recommendations, considering customer needs, C8 capabilities, and potential budget limitations.
6. Present solution findings and suggestions to customers with justification, recommendation, and practical advice.
7. Train customers on C8 solution according to the Centric training offerings.
8. Organize and execute assigned C8 software implementation projects on behalf of Centric according to customer needs and/or the scope mentioned in the statement of work.
9. Provide guidance based on experience and Centric best practices.
10. Maintain quality standards regarding methodologies and documentation by using internal Centric systems.
11. Coach other team members and share experience and knowledge.
12. Communicate priorities, challenges, and success stories internally.
13. Collaboration with other Customer Success teams.
14. Regular exchange with peers from Pre-Sales, service teams, and partners.

Objectives :

1. Customer satisfaction and retention.
2. Utilization targets.
3. Qualitative objectives (documentation standards, customer feedback, coaching, etc.).

Requirements & Skills :

1. Minimum 5-8 years of consulting experience in the Fashion industry.
2. Bachelor's degree in a relevant field such as Fashion, Industrial Design, or Business Administration.
3. Good understanding of the PLM software industry and best practices.
4. Strong IT knowledge with a focus on MS Office, Confluence & Jira.
5. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal teams.
6. Training and presentation skills including storytelling.
7. Business process mapping (BPM) skills or other methodologies.
8. Project management skills.
9. Problem-solving and decision-making abilities.
10. Conflict and escalation management.
11. Results-oriented with a passion for (customer) success.
12. Ability to work in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
13. Assume a few days per month on site at the different customer locations throughout Europe.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.