Analyst AMOS Support

Cargolux Airlines International SA; Berlin; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

A leading airline company is seeking an IT application support specialist to manage and improve their Maintenance & Engineering software systems. This full-time position involves supporting users, ensuring IT processes are respected, and collaborating within a dynamic team in Luxembourg. The ideal candidate will have significant experience in application support in aviation, excellent problem-solving skills, and the ability to communicate effectively. Additional knowledge in IT security and database management is a plus.

Leistungen

Agile work environment

Dynamic team

Potential for travel

Qualifikationen

• 5 years IT experience with application support required.
• 3-5 years experience with AMOS preferred.
• Fluent in English; additional languages are advantageous.

Aufgaben

• Provide M&E application support and manage user access to MRO software.
• Conduct training for users and liaise with IT departments.
• Document processes and support troubleshooting.

Kenntnisse

Problem-solving

Analytical skills

Communication

IT security best practices

Ausbildung

Degree in computer science or information technology

Tools

AMOS

Linux (Red Hat)

Oracle

PostgresQL

Jobbeschreibung

• Provide Maintenance & Engineering (M&E) application support throughout the organization
• Respect and handle IT processes : all request and incident via Service Now process and change request / project via DevOps
• Maintain, support and develop the Maintenance and Repair Overhaul (MRO) software computerized maintenance system
• Managing user access to the MRO software
• Provide M&E division users with adequate training and support on the application landscape (TRAX and Boeing applications)
• Testing during application upgrade and bug fixing
• Liaise with other team of the IT Department to agree on requirements, levels of service and performance
• Documentation end user oriented (user guide) and IT level 1 support oriented (service desk)
• Manage interfaces between MRO and other applications landscape.

Essential Requirements For The Position :

• Degree in a relevant field (e.g.. computer science or information technology)
• 5 years of experience working in IT and a first experience in application support and IT processes
• 3-5 years of experience with the application AMOS (Swiss Aviation Software)
• Demonstrate knowledge of IT security best practices
• Understanding of application deployment and integration
• Professional proven expertise in application support, interfaces and process oriented systems
• Knowledge / experience of Maintenance and Engineering processes in an airline will be considered as a strong asset
• Understanding of Linux systems (Red Hat) and Oracle / PostgresQL database is an advantage
• Excellent problem-solving and analytical skills
• Ability to educate technical and non-technical audiences on various topics
• Fluency in written and spoken English with effective communication skills. Other languages (e.g.. German, French, Luxemburgish) will be considered an advantage.

Working Conditions :

• Full-time permanent position based in Luxembourg
• The candidate will work in an Agile, friendly and innovative but operational Azure only environment in a young and dynamic team.
• Normal office hours are to be expected, with occasional work outside these hours to perform tasks (planned or unplanned) on the environment. The position holder might have to be an stand-by outside the normal office hours and weekends in case of incidents. It is expected that during critical incidents the candidate can commit to resolving the incident to the end, if required.
• Be willing to travel if required
• A Certificate of good conduct (casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.