AMS SAP Support Specialist m/f/d

TN Germany; Illertissen; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An established industry player is seeking an Application Management Services Support Specialist to join their dynamic team in Illertissen. This role involves providing comprehensive support for SAP applications, ensuring quality service delivery, and collaborating with various teams to enhance application functionalities. The ideal candidate will have a strong background in SAP application management, excellent communication skills, and the ability to work independently in a fast-paced environment. With a commitment to sustainability and diversity, this innovative firm offers a competitive salary, hybrid work options, and opportunities for career development.

Leistungen

Competitive salary and benefits

Hybrid work options

Pension contributions

Training and development access

Qualifikationen

• 5+ years of experience in SAP application management with strong AMS knowledge.
• Fluent in English and German, with a focus on incident management.

Aufgaben

• Provide end-to-end support for BOLD live countries, focusing on incident management.
• Collaborate with cross-functional teams for SAP application enhancements.

Kenntnisse

SAP Application Management

Incident Management

Root Cause Analysis

End-User Training

Leadership Skills

Communication Skills

Ausbildung

Bachelor's Degree in Computer Science

Certifications in Application Management

Jobbeschreibung

Social network you want to login/join with:

Client:

Louis Dreyfus Company

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

5eb17f12e1bd

Job Views:

2

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Overview / Brief

Louis Dreyfus Company is a leading merchant and processor of agricultural goods and plant-based ingredients. Our activities span the entire value chain from farm to fork, across various business lines. We leverage our global reach and extensive asset network to serve customers and consumers worldwide.

Structured as a matrix organization with six geographical regions and ten platforms, Louis Dreyfus Company operates in over 100 countries and employs approximately 18,000 people globally.

In December 2024, Louis Dreyfus Company (LDC) signed an agreement to acquire BASF’s Food and Health Performance Ingredients business, including the Illertissen production site in Germany. This transition offers new opportunities for the site under LDC's management.

The Illertissen facility aims to continue its legacy of innovation in food and health ingredients, drive new advancements, and meet evolving consumer demands. The dedicated team of about 280 employees is expected to join LDC and remain committed to high-quality delivery, promising a bright future for the site and stakeholders.

Main Responsibilities:

As an Application Management Services Support Specialist reporting to the Senior Service Delivery Manager - SAP, your key responsibilities will include:

• Providing end-to-end support for BOLD live countries, focusing on incident management and problem resolution.
• Collaborating with Digital Technology & Analytics (DT&A), Financial Processes and Systems Optimization (FPSO), and Application Management Systems (AMS) teams to ensure quality service delivery.
• Managing and prioritizing incidents and requests, ensuring complete information collection, translation into English, and timely resolution.
• Conducting root cause analysis and implementing preventive measures for recurring issues.
• Developing and maintaining documentation for Illertissen-specific SAP support processes and procedures.
• Coordinating with cross-functional teams for SAP application enhancements and updates.
• Ensuring compliance with company policies and industry regulations.
• Training and guiding end-users on application functionalities and best practices.
• Participating in on-call support rotations for critical issues outside regular hours.
• Working with global Feed & Food Solutions organizations to establish best practices.

Qualifications:

• Bachelor's degree in computer science, information technology, software engineering, or related field.
• Certifications in application management, ITIL, or relevant areas are advantageous.
• Minimum 5 years of experience in SAP application management or similar, with strong AMS knowledge.
• Experience in incident management, root cause analysis, and preventive strategies.
• Experience in end-user training and support.

Languages:

• Fluent in English and German.

Other Skills:

• Ability to work independently in a fast-paced environment and influence international teams.
• Proven leadership and communication skills for project coordination.

Additional Information:

What We Offer

We offer a dynamic international environment with career development opportunities in a leading private company.

Our Benefits

• Competitive salary and benefits
• Hybrid work options (not available for all roles)
• Pension contributions
• Training and development access

Sustainability

We are committed to creating sustainable value for our stakeholders and the environment.

Diversity & Inclusion

LDC promotes diversity, equity, and inclusion, encouraging applicants from all backgrounds to apply.