Ambassador (m/f/d) Client Relations Centre with excellent French language skills

What moves you makes us.
What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of

Ambassador (m/f/d) Client Relations Centre
A full-time position at our Headquarters in Hamburg starting 1st April 2025

‘As Ambassador CRC you are the central point of contact for the customers of the Client Relations Centre Europe (CRC)’ Andrea – CRC Manager

Indulge your passion

• in advising clients in Europe on Sales done through our Online Boutique and on After Sales topics
• in liaising with clients by phone, e-mail and Chat in the respective languages: French and English is a must; two other languages (Italian, Spanish or German) would be a plus
• in recognizing and strengthening customers’ interest in purchasing, converting their interest into phone orders
• in generating additional sales and increasing the average basket by cross-selling, up-selling, etc.
• in the accurate entry of phone orders, offers, returns, cancellations and refunds etc. in the internal systems
• in supporting customers by phone entering online orders
• in the independent handling of customer requests for repair status, price, facilities and technical explanations
• in the handling of complaints via phone, email or chat
• in monitoring delivery times; Collaboration with the distribution center in terms of availability and delivery dates
• by checking creditworthiness of online customers and manual validation of all online orders to ensure reliable fraud prevention

You’ll have

• completed university studies, training in retail or comparable education
• excellent Knowledge of French. German and English are mandatory in any case.
• excellent verbal and written communication
• professional experience in a high quality customer service or Call Center, or in hospitality, ideally experience in phone sales
• sales experience / contact with customers in retail is an advantage
• a positive attitude; pleasant voice and ability to speak in a manner that is appropriate for customers of luxury goods
• strong customer orientation
• basic knowledge of MS Office; knowledge of SAP is a plus
• Passion and dedication to represent Montblanc as a brand Ambassador
• flexibility and strong resilience in stressful situations
• the willingness to work sometimes on Saturdays and holidays

In a culture that…

• has combined tradition with a pioneering spirit for over 100 years
• extends its innovative approach far beyond product development
• brings together individuality, enthusiasm and the joy of creativity
• is cosmopolitan, vibrant and diverse
• invites you to go above and beyond as part of a team
• is willing to allow you to develop it, shape it and leave your mark on it

In return, you’ll get…

• an international environment and good development opportunities
• flexible working hours
• an attractive company pension scheme
• site services such as: canteen, on-site café and laundry service
• company sports and other health programs
• discounted Urban Sports membership
• a subsidized ticket for local public transport (HVV-ProfiTicket)
• an employee car park and free charging stations for electric vehicles
• German company bike and a secure bicycle parking area
• special conditions on Montblanc products and products from other Group brands
• employee benefit portals
• 30 days holiday
• regular events for employees
• various further training opportunities

In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.

We look forward to receiving your application and to meeting you! The HR team