AIT Ingenieur (m / f / d)

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out Boomi or visit our Boomi Careers page to learn more.

About the Role

The Customer Success Manager role at Boomi sits at the intersection of customer advocacy and technical solutions.

In this role, you will engage with IT leaders and technical teams to guide them through the successful implementation, optimization, and continuous adoption of Boomi's Enterprise platform. You will need to be well-versed in complex system architectures, cloud integrations, automation, data architecture, and API management, enabling you to offer advanced data-driven insights to your customers.

Your technical acumen combined with strong business acumen will ensure customers derive long-term value and achieve their strategic transformation goals.

What You'll Do

1. Outcome-Focused Engagement: Collaborate with customers to develop a mutual success plan based on Boomi's delivery methodology, key milestones, and aligning solutions with success metrics and business goals.
2. Continuous Platform Adoption: Accelerate business value for customers/partners by driving structured onboarding and adoption plans that deliver timely production launches and maximize product utilization.
3. Consultative and Strategic Guidance: Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, API Management, AI, and Data Management. Provide industry insights from customer implementations to showcase Boomi's impact.
4. Build Champions and Promoters: Continually build promoters and champions by ensuring Boomi remains critical to the customer's organization, navigating complex landscapes, and maintaining relationships with key decision-makers.
5. Competitive Positioning: Showcase Boomi's vision, roadmap, benefits, and value to reinforce its position as a solution delivering accelerated outcomes.
6. Technical Acumen: Conduct high-level technical deep dives and workshops, helping customers navigate features, overcome challenges, and adopt new solutions and innovations.
7. Provide Data-Driven Insights: Guide customers in recognizing areas for improvement, enabling informed decisions and continuous optimization.
8. Portfolio Health & Renewal Management: Manage portfolio health, forecast renewals, and collaborate cross-functionally to mitigate risks, leveraging insights to align with executive priorities.
9. Triaging and Escalation Management: Manage escalations effectively, assess impacts, and coordinate solutions to ensure timely resolution.
10. Deliver Business Reviews and Value Assessments: Conduct reviews to showcase achievements, outcomes, and benefits, gaining insights into customer challenges and developing joint success plans.

The Experience You Bring

• 25 years of experience in technical roles such as Customer Success Manager, Solution Architect, Consultant, Systems Engineer, or Technical Account Manager, focusing on enterprise integration in SaaS or related industries.
• Proficiency in English and German.
• Ability to proactively identify competitor influence within accounts.
• Strong data acumen to interpret platform features, capabilities, and usage data, identifying adoption trends.
• Proven track record leading enterprise digital transformation initiatives involving data integration and automation.
• Ability to engage with CXOs and technical stakeholders on topics like TCO, roadmaps, and architecture optimization.
• Strong stakeholder management skills and ability to communicate complex technical concepts clearly.
• Ability to understand and address complex technical challenges and translate technical value into business impact.

Bonus Points

• Education: Bachelor's or advanced degree in MIS, Computer Science, or related fields.
• Certifications: Developer or Architecture Certification in Middleware, iPaaS, Cloud Native, or API Platform.
• Knowledge of iPaaS, API, Data management, and cloud architecture (AWS, Azure, Google Cloud).

New Hire Bootcamp Certifications: Achieve full Boomi Developer, Architect, and Administrator certifications within the first two months of employment.

At Boomi, we value diversity and encourage everyone to be their authentic selves. We are committed to creating an inclusive environment. If you need accommodations during the application or interview process, please submit a request to our dedicated inbox. This inbox is strictly for accommodations; please do not send resumes or inquiries here.

Required Experience: Manager

Key Skills: Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing