Airport Services Agent

TN Germany; München; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Ein außergewöhnliches Unternehmen sucht einen Airport Services Agent in München, um erstklassigen Kundenservice am Flughafen zu bieten. In dieser Rolle unterstützen Sie Reisende und gewährleisten einen reibungslosen Ablauf am Terminal. Sie arbeiten eng mit verschiedenen Abteilungen zusammen, um sicherzustellen, dass die Passagiere gut betreut werden. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu wachsen und Ihre Fähigkeiten weiterzuentwickeln. Seien Sie Teil einer internationalen Gemeinschaft, die darauf abzielt, das Unmögliche zu erreichen und neue Standards zu setzen.

Qualifikationen

• Erfahrung im Kundenservice ist erforderlich.
• Hohe Energie und positive Einstellung sind notwendig.

Aufgaben

• Unterstützung der Kunden am Flughafen mit erstklassigem Service.
• Überwachung des GHA-Personals während aller Flüge.

Kenntnisse

Kundenservice Erfahrung

Hohe Energie

Computerkenntnisse

Kundenfokus

Interpersonelle Fähigkeiten

Teamorientierung

Schichtarbeit

Jobbeschreibung

Social network you want to login/join with:

We are currently recruiting for an Airport Services Agent in Munich.

You will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.

Specific accountabilities include:

• Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
• Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
• Assisting the Duty Officer in handling company materials and records
• Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
• Ensuring passengers are assisted smoothly through airport facilities
• Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
• Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
• Organizing check-in counters and coordinating documentation issues

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

• Job-related experience in customer services
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment
• High level of computer literacy
• Excellent customer focus and service delivery
• Good interpersonal skills and strong team orientation
• Ability to work shifts is essential

You must have the legal rights to live and work in Germany to be considered for this role.

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process

This is a Grade 3 role based in Munich, Germany.