Airbnb, Project Manager with focus on Tourism and Customer Service

evintra; Frankfurt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Join a dynamic team as a Project Manager focusing on tourism and customer service. You will be responsible for managing Airbnb operations and ensuring top customer satisfaction. This role offers real responsibilities and the opportunity for significant growth in a high-impact work environment.

Leistungen

Dynamic work environment

Direct collaboration with founders

Opportunities for personal and professional growth

Qualifikationen

• Proven experience in short-term rental management or hotel operations.
• Fluent English, additional languages are a plus.
• High degree of organization and responsiveness.

Aufgaben

• Manage full operations of properties on various platforms.
• Lead the operational team and manage marketing activities.
• Identify upselling opportunities to increase revenue.

Kenntnisse

Project Coordination

Client Service

Property Management

Guest Communication

Issue Resolution

Team Leadership

Business Development

Organizational Skills

Tools

CRM tools

Office software

Jobbeschreibung

Airbnb, Project Manager with focus on Tourism and Customer Service

Become Our Key Operations Manager in Cartagena!

We’re looking for a highly responsible, entrepreneurial-minded Manager with strong experience in property management, project coordination, and client service — ideally within the tourism or hospitality industry.

If you're passionate about hospitality and want to be a true partner in a fast-growing business, this is your opportunity!

What You’ll Be Responsible For:

• Full operational management of our properties listed on Airbnb, Booking.com, Expedia, and more.
• Managing global projects in collaboration with EVINTRA, including support for our global CEO
• Ensuring exceptional customer service and guest satisfaction to maintain top-tier performance (Superhost, 5-star ratings, etc.).
• Leading and coordinating the operational team and marketing activities.
• Tracking finances and ensuring timely invoicing and reporting at the end of each month.
• Identifying upselling and cross-selling opportunities to increase revenue.
• Driving business development — growing our client base and improving performance.
• Maintaining all listing channels and implementing revenue-maximizing strategies.
• Acting as the central figure in the business — someone we trust to run operations, solve problems fast, and ensure results across the board.

What You Bring:

• Proven experience in short-term rental management or hotel operations.
• Hands-on expertise in guest communication, issue resolution, and team leadership.
• Solid understanding of platforms like Airbnb, Booking, Expedia, etc.
• A real entrepreneurial spirit — ownership mindset and ability to run a business like it's yours.
• Fluent English is a must; additional languages are a plus.
• Highly organized and responsive — available for urgent matters when needed (flexible hours, no fixed shifts).
• Experience with Office or CRM tools, accounting basics, and digital coordination is a big plus.
• Based full-time in Cartagena.

We Offer:

• A dynamic, flexible, and high-impact work environment.
• Real responsibility and the opportunity to grow as a business partner.
• Direct collaboration with the founder and the EVINTRA global network.
• Opportunities to scale the business with real reward and recognition.
• The chance to be part of something bigger — and grow with it.

Interested?

Send your CV and a short motivation to [e-mail] or best Whatsapp [phone]– let’s build something great together!

• Karrierestufe

  Management