AI Sales Strategy Manager (f/m/d)

IONOS Group; Zweibrücken; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working model

Flexible hours

Canteen subsidy

Modern office with transport access

Employee discounts

Team events and development programs

Health offers

Job summary

IONOS Group is seeking an AI Sales Strategy Manager within Customer Care Sales Operations to drive growth by monetizing AI-driven contact channels across STRATO and IONOS brands. You will shape end-to-end sales strategies at the intersection of human service and digital automation.

Collaborating with BI, Training, Site Management, and external BPOs, you will translate targets into operational metrics, protect baselines, and unlock incremental AI-generated revenue while aligning with Product

Qualifications

• Extensive experience in sales channel development and KPI-driven market steering in a customer care or cloud/SaaS environment.
• Demonstrated ability to monetize automated interaction channels (Voicebots, Chatbots, Mail AI).
• Strategic experience with external outsourcing providers and cross-functional senior stakeholders.
• Strong command of customer journey mapping, sales funnels, risk analysis, and budget planning.
• Business fluency in English and German; additional languages beneficial.

Responsibilities

• Architect end-to-end sales strategies across Voicebots, Chatbots, and Mail AI to monetize routine support into cross-sell and upsell channels.
• Translate empathy and objection-handling techniques into AI prompts and workflows to boost conversions.
• Oversee external BPO partner operations and ensure high ROI.
• Implement coaching models, guidelines, and incentives to improve conversion quality (human and AI-assisted).
• Collaborate with BI and Interface Teams to translate targets into metrics and reduce revenue leakage.

Skills

Sales channel development

Sales operations

KPI-driven market steering

Monetizing automated channels

Customer journey mapping

Tools

Voicebots

Chatbots

Mail AI

Job description

The AI Sales Strategy Manager serves as a strategic growth catalyst within Customer Care Sales Operations. Positioned at the intersection of human service performance and digital automation, this role leads the strategic management of human sales channels across brands such as STRATO or IONOS while pioneering the commercialization of AI-driven contact channels. By bridging the critical gap between automated support interactions and active sales conversions, the role protects existing baselines and unlocks new incremental sales revenue.

You will act as the strategic linchpin, collaborating closely with technical Interface Teams to elevate AI performance to match human benchmarks. Your daily stakeholders include Business Intelligence, Training, and Site Management to optimize the sales funnel. You will also steer external outsourcing providers and align closely with Product Management and our in-house teams to ensure a unified global strategy.

Tasks

• Architect and execute end‑to‑end sales strategies across Voicebots, Chatbots, and Mail AI to transform routine support into monetized cross‑sell and upsell channels.
• Analyze top‑tier human sales interactions and translate proven empathy and objection‑handling techniques into highly converting AI prompts and workflows.
• Oversee external BPO partner operations, providing strategic oversight to enforce high delivery standards and maximum contract ROI.
• Implement targeted coaching models, sales guidelines, and performance incentives to boost human and AI‑assisted conversion quality.
• Partner with Business Intelligence and technical Interface Teams to translate overarching sales targets into operational metrics, eliminate revenue leakage, and drive incremental AI‑generated revenue.

Qualifications

• Extensive experience in sales channel development, sales operations, or KPI‑driven market steering in a customer care or cloud/SaaS environment.
• Demonstrated understanding or practical experience in monetizing automated interaction channels (Voicebots, Chatbots, Mail AI).
• Strategic experience steering external outsourcing service providers and aligning senior cross‑functional stakeholders.
• Strong command of customer journey mapping, sales funnels, risk analysis, and budget planning.
• Business fluency in English and German is required; additional languages (e.g., French, Italian, Spanish, Dutch, Swedish) are beneficial.

Benefits

• Hybrid working model.
• Flexible working hours through trust‑based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.