AI Sales Strategy Manager (f/m/d)

IONOS Group; Karlsruhe; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Hybrid working model

Flexible working hours

Subsidized canteen at some locations

Modern office with good transport

Employee discounts

Employee events and workshops

Training and development opportunities

Health offers and wellness programs

Zusammenfassung

IONOS Group in Karlsruhe, Germany, seeks an AI Sales Strategy Manager to accelerate growth in Customer Care Sales Operations by uniting human service performance with digital automation across brands such as STRATO and IONOS.

You will bridge automated support and active sales conversions, lead end-to-end AI-driven monetization of Voicebots, Chatbots and Mail AI, and collaborate with BI, Training, Site Management and external partners to maximize revenue.

Qualifikationen

• Extensive experience in sales channel development and KPI-driven market steering in cloud/SaaS.
• Experience monetizing automated interaction channels (Voicebots, Chatbots, Mail AI).
• Experience managing external outsourcing service providers and aligning stakeholders.
• Strong ability in customer journey mapping, sales funnels, risk analysis, and budget planning.
• Business fluency in English and German; other languages beneficial.

Aufgaben

• Architect and execute end-to-end sales strategies across Voicebots, Chatbots, and Mail AI to monetize support.
• Analyze top-tier human sales interactions and translate empathy into AI prompts.
• Oversee external BPO partner operations with strategic oversight for ROI.
• Implement coaching models, guidelines, and incentives to improve conversions.
• Collaborate with BI and Interface Teams to translate targets into metrics and reduce revenue leakage.

Kenntnisse

Sales channel development

Monetizing AI channels

Vendor management

Customer journey mapping

Budget planning

Jobbeschreibung

The AI Sales Strategy Manager serves as a strategic growth catalyst within Customer Care Sales Operations. Positioned at the intersection of human service performance and digital automation, this role leads the strategic management of human sales channels across brands such as STRATO or IONOS while pioneering the commercialization of AI-driven contact channels. By bridging the critical gap between automated support interactions and active sales conversions, the role protects existing baselines and unlocks new incremental sales revenue.

You will act as the strategic linchpin, collaborating closely with technical Interface Teams to elevate AI performance to match human benchmarks. Your daily stakeholders include Business Intelligence, Training, and Site Management to optimize the sales funnel. You will also steer external outsourcing providers and align closely with Product Management and our in-house teams to ensure a unified global strategy.

Tasks

• Architect and execute end‑to‑end sales strategies across Voicebots, Chatbots, and Mail AI to transform routine support into monetized cross‑sell and upsell channels.
• Analyze top‑tier human sales interactions and translate proven empathy and objection‑handling techniques into highly converting AI prompts and workflows.
• Oversee external BPO partner operations, providing strategic oversight to enforce high delivery standards and maximum contract ROI.
• Implement targeted coaching models, sales guidelines, and performance incentives to boost human and AI‑assisted conversion quality.
• Partner with Business Intelligence and technical Interface Teams to translate overarching sales targets into operational metrics, eliminate revenue leakage, and drive incremental AI‑generated revenue.

Qualifications

• Extensive experience in sales channel development, sales operations, or KPI‑driven market steering in a customer care or cloud/SaaS environment.
• Demonstrated understanding or practical experience in monetizing automated interaction channels (Voicebots, Chatbots, Mail AI).
• Strategic experience steering external outsourcing service providers and aligning senior cross‑functional stakeholders.
• Strong command of customer journey mapping, sales funnels, risk analysis, and budget planning.
• Business fluency in English and German is required; additional languages (e.g., French, Italian, Spanish, Dutch, Swedish) are beneficial.

Benefits

• Hybrid working model.
• Flexible working hours through trust‑based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.