AI Outcome Customer Engineer, Google Cloud

Google LLC; Hamburg; On-site; EUR 148,000 - 151,000; Full time

Job summary

Google LLC is seeking an AI Outcome Customer Engineer in our GTM AI Tech organization. You will act as an enterprise architect, debugger, engineering liaison, and delivery manager to shape adoption-focused solutions within strategic AI accounts.

You will connect pre-sales agreement shaping with post-sales execution, aligning assets with the customer’s IT ecosystem and data governance constraints. The role sits within Google Cloud’s Go-To-Market team, drawing on Vertex AI and Gemini models to

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience reading or debugging code in a general purpose coding language (e.g., Java, Python, JavaScript).
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (e.g., APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Responsibilities

• Partner with account teams and practice Customer Engineers (CEs) during evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Lead upfront architectural design for enterprise-grade AI solutions, ensuring seamless and secure embedding of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear operational roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through authority and foresight while owning the reality of delivery alongside customer-facing teams.

Skills

Cloud architecture

Technical delivery

Code reading/debugging

System design

APIs & enterprise integrations

AI/ML deployments

Executive communication

Stakeholder management

Education

Bachelor's degree

Tools

LangGraph

AutoGen

CrewAI

Vertex AI

Gemini models

Job description

In most instances, this position requires in-person interviews as part of the hiring process
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hamburg, Germany; Frankfurt am Main, Germany.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience reading or debugging code in a general purpose coding language (e.g., Java, Python, JavaScript).
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (e.g., APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.
  

Preferred qualifications:

• Experience diving deep into novel technical problems, deciphering ambiguity, diagnosing bugs, and emerging with credible architectural solutions.
• Experience orchestrating specialized technical resources to execute complex builds.
• Experience working with, presenting to, and influencing technical stakeholders or executive leaders.
• Excellent executive communication skills, capable of translating deep technical integration issues into business impact.
  

About the job

As an AI Outcome Customer Engineer in our GTM AI Tech organization, you work as an enterprise architect, debugger, engineering liaison and delivery manager. You will bridge the gap between pre-sales agreement shaping and post-sales execution. Entering the agreement cycle during the evaluation phase for strategic AI accounts, you will ensure that solutions are shaped strictly through the lens of adoption, rapid activation, and viable delivery. Aligned with our Forward Deployed Engineering (FDE) organization, you will architect how these assets actually connect into the customer's IT ecosystem (data connectors, identity, data residency, legal constraints).It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Germany: €148000 - €151000 (EUR) + 20% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Partner with account teams and practice Customer Engineers (CEs) during evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Lead upfront architectural design for enterprise-grade AI solutions, ensuring seamless and secure embedding of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear operational roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through authority and foresight while owning the reality of delivery alongside customer-facing teams.
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .