AI-Driven IT Service & SLA Manager (m / f / n)

Department : Energy Business IT | Location : Esch-sur-Alzette | Contract : Permanent | Job Requisition N°19639

Responsibilities

• You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development, and data analysis projects.
• You provide recommendations for data insights and optimal tool selection.
• You coordinate with stakeholders to deliver successful outcomes on internal and external projects.
• You monitor and optimize costs, meet deadlines, ensure data compliance, and adhere to governance and security standards.
• You ensure SLA adherence, optimize IT support processes, and drive continuous service improvements.
• You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency.
• You leverage tools like Tableau or Power BI to analyze service data and enhance IT performance.
• You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization.

Your Profile

• You hold a university degree in IT, Computer Science, or equivalent.
• You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring.
• You have hands-on experience configuring AI-driven systems or chatbots to automate IT support processes.
• You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery.
• You have a strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively.
• You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements.
• You have analytical skills, a talent for dealing with processes and numbers, and a keen eye for details.
• You are a team player with excellent interpersonal and communication skills.
• You show a high level of engagement and initiative.
• Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered an advantage.

What We Offer

Together we build the future of Luxembourg’s energy transition.

• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region.
• A multicultural and international working environment that encourages diversity and inclusion.
• A competitive salary with additional benefits (e.g., pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.).
• A significant stability of employment and the possibility to evolve within the Group.
• Continuous learning and development career path adapted to the needs of each employee.
• Hybrid working mode with the possibility to work from home.

For external applications, a recent copy of the police record will be requested if you are invited for an interview.