AI Customer Success Manager

3ECRUIT; Deutschland; Remote; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Join a rapidly-scaling software company as a Customer Success Manager, focusing on key enterprise accounts. You'll drive customer retention, facilitate onboarding, and collaborate with cross-functional teams to enhance user experience with their innovative low-code platform. Fluency in German and strong consulting skills are essential for this fully remote position.

Leistungen

Uncapped commission and bonus structure

Excellent benefits and supportive company culture

Qualifikationen

• Fluency in both German and English (written and spoken).
• Experience in a Key Account or Customer Success role with engineering services.
• Self-motivated and proactive with a collaborative mindset.

Aufgaben

• Nurture and grow enterprise relationships to drive adoption and renewals.
• Onboard new customers and guide them through implementations.
• Identify upsell and expansion opportunities within customer organizations.

Kenntnisse

Customer Relationship Management

Consultative Selling

Technical Communication

Interpersonal Skills

Presentation Skills

Tools

Salesforce

Gainsight

HubSpot

Jobbeschreibung

CUSTOMER SUCCESS MANAGER

WHAT YOU WANT TO KNOW

• €70,000–€110,000 OTE (base + commission/bonus)
• Uncapped commission and bonus structure
• Fully remote — travel up to once per week to visit key clients
• Flexible base salary for candidates with strong track record
• Excellent benefits and supportive company culture=
• C1 German language required

COMPANY DETAILS

Join a rapidly-scaling software company that’s redefining engineering workflows. Their low-code platform automates complex CAD, simulation, and costing processes and with newly launched AI agents (“digital engineers”), they’re empowering customers to accelerate development cycles, automate repetitive tasks, and scale expertise across the team. It's engineering, smarter and faster.

ROLE OVERVIEW

As a Customer Success Manager/Key Account Manager, you will be the trusted advisor driving long-term growth and satisfaction within key enterprise accounts. Your work will directly influence customer retention, expansion, and value realization from their investment in the platform and AI-powered capabilities.

WHAT YOU’LL DO

• Nurture & grow enterprise relationships with engineering and product development leaders to drive adoption and renewals
• Onboard new customers, guiding them through implementation, integrations, and tailored use case development
• Act as the voice of the customer, gathering feedback and inspiring cross-functional teams (product, support, engineering) to drive improvements
• Identify upsell and expansion opportunities, presenting new modules, AI agent features, and scaling automation within customer organizations
• Monitor account health metrics usage, engagement, outcomes and take proactive actions to ensure successful ROI

ESSENTIAL EXPERIENCE

• Proven success in a Key Account or Customer Success role, ideally working with engineering services and SAAS.
• Experience nurturing and scaling relationships within mid-market or enterprise accounts
• Strong consultative selling and advisory approach, with a focus on customer outcomes and value
• Comfortable engaging with technical stakeholders (e.g., engineers, IT leads) and executive sponsors
• Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
• Demonstrated ability to hit retention and expansion targets in a fast-paced environment

QUALIFICATIONS

• Fluency in both German and English (written and spoken)
• Excellent interpersonal, presentation, and communication skills
• Technically curious and able to understand and explain complex technologies like CAD automation and AI agents
• Based in Germany or able to work effectively within CET time zone
• Self-motivated, proactive, and outcome-oriented with a collaborative mindset