Agent Software Engineer (NYC)

Decagon; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading AI firm in Germany is seeking an experienced Engineer to design and build AI agents for customer interactions. The role offers autonomy and the opportunity to solve complex challenges in creating solutions that scale to millions. Ideal candidates will have experience in AI agent development and a strong problem-solving skillset.

Qualifikationen

• Experience in designing and implementing AI agents.
• Proficiency in evaluating and integrating AI models.
• Ability to analyze customer interaction trends.

Aufgaben

• Design and build AI agents for managing complex interactions.
• Identify trends to evolve the agent building platform.
• Experiment with and integrate text and voice models.

Kenntnisse

AI agent design

Complex problem-solving

Customer interaction management

Jobbeschreibung

About the Role

On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

In this role, you will

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention

• Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts

• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers